Guest Services Ambassador/Executive

3 days ago

Central Region, Singapore M Hotel Singapore Full time $104,000 - $130,878 per year

Operations:

  • To ensure that all VIP arrival rooms are checked and amenities are replenished in the rooms prior to the guest's arrival
  • To welcome and bid farewell to all VIP guests
  • To develop and maintain close business contacts with house guests and to provide personalized service whenever possible
  • Attend to guests' requests and thoroughly investigate guest complaints
  • Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department
  • Support the Reception team in relation to KPI achievement, upselling targets, My Millennium sign ups and Revinate scores
  • Assist DM with regard to complaint handling.

Guest Services:

  • Provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner
  • To deal with irate guests and find ways to resolve issues to the guests' satisfaction
  • To serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale
  • To lead as a role model in terms of service and Revinate scores.

Must be willing to work rotating shifts and weekends (including public holidays).

  • Guest Services Executive

    1 week ago

    Central Region, Singapore Treetops Executive Residences Full time $2,000 - $3,000 per year

    Join our team and deliver exceptional guest experiencesWe are looking for enthusiastic and service-oriented individuals to join us as Guest Service Executive. If you enjoy interacting with people and have a passion for hospitality, we want to meet youResponsibilities:Attend to guests' needs and enquiries in a professional and courteous manner.Handle guest...

  • Guest Service Ambassador

    1 week ago

    Central Region, Singapore UOL Claymore Investment Pte Ltd Full time $104,000 - $130,878 per year

    Be part of the amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career with usThe Guest Service Ambassador (Service One/Telephone Operator) is responsible for ensuring all communications relating to the hotel, both external and internal are action speedily and efficiently in accordance with the...

  • Guest Services Executive

    1 week ago

    Central Region, Singapore Mandarin Oriental, Singapore Full time $4,000 - $6,000 per year

    GUEST SERVICES EXECUTIVE (FRONT OFFICE/CONCIERGE)Mandarin Oriental, Singapore is looking for a Guest Services Executive (Front Office/Concierge) to join our Rooms team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to...

  • Guest Relations Executive

    1 week ago

    Central Region, Singapore The Fullerton Hotels and Resorts Full time $4,000 - $6,000 per year

    About LanternLantern at Fullerton Bay is already celebrated for its distinctive character, approachable style, and vibrant social atmosphere. Poised to transform into a leading social and cocktail destination, Lantern will blend creativity, sophistication, and a relaxed, welcoming vibe. Our vision is to reimagine the bar experience with a bold, innovative...

  • Guest Services Executive

    1 week ago

    Central Region, Singapore The Pan Pacific Hotel Singapore Full time $4,000 - $6,000 per year

    We are seeking a dynamic and dedicated Guest Services Executive to join our Front Office team. This role offers a unique opportunity to work in a vibrant and fast-paced environment, where you will play a crucial role in ensuring our guests have an exceptional experience from the moment they arrive until their departure.Key Responsibilities:Welcome and assist...

  • Guest Services Executive

    1 week ago

    Central Region, Singapore Paradox Clarke Quay Pte. Ltd. Full time $4,000 - $6,000 per year

    Company DescriptionParadox Singapore is an urban resort that offers guests a sophisticated yet playful blend of traditional refinement and modern elegance. Located in the vibrant river district of Clarke Quay, the hotel is perfect for those looking for a stylish home base during business travel, or a quiet sanctuary to relax and unwind. Our comfortable rooms...

  • Customer Service Ambassador

    1 week ago

    Central Region, Singapore 67 Pall Mall Singapore Ltd. Full time $104,000 - $130,878 per year

    The 67 Pall Mall Customer Service Ambassador will greet and welcome guests and Members appropriately, guiding them correctly to their desired destination.Key areas of responsibilityUnderstanding of the booking system to confidently make reservations for the Members.Confident communication via phone, email, or in person.Polite and friendly greeting of...

  • F&B Service Ambassador

    1 week ago

    Central Region, Singapore UOL Claymore Investment Pte Ltd Full time $104,000 - $130,878 per year

    Be part of an amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career with usThe F&B Service Ambassador is responsible for providing food and beverage service to guests in our Mosella Restaurant that serves modern Mediterranean cuisine in a manner consistent with the restaurant's service standards.Our...

  • Guest Service Executive

    1 week ago

    Central Region, Singapore The Standard, Singapore Full time $4,000 - $6,000 per year

    Responsibilities:Check-in and out guests in a friendly and caring manner according to the guidelines set by the hotel.Review arrivals and departures and be familiar with guest profiles.Upon arrival, complete guest registration process and accommodate special requests whenever possible.Identify and anticipate guests' needs to ensure personalised service is...

  • Guest Services Executive

    1 week ago

    Central Region, Singapore HOTEL TRAVELTINE Full time $27,600 - $29,400 per year

    HOTEL TRAVELTINE is hiring a Full time Guest Services Executive role in Kallang, Singapore. Apply now to be part of our team.Job summary:Flexible hours available1 year of relevant work experience required for this roleExpected salary: $2,400 - $2,600 per monthBenefits:5-day work week.Birthday Leave, Celebration Leave 2 days.Duty Meals Allowance.Medical...