Guest Services Ambassador/Executive

1 week ago

Central Region, Singapore M Hotel Singapore Full time $45,000 - $55,000 per year

Operations:

  • To ensure that all VIP arrival rooms are checked and amenities are replenished in the rooms prior to the guest's arrival
  • To welcome and bid farewell to all VIP guests
  • To develop and maintain close business contacts with house guests and to provide personalized service whenever possible
  • Attend to guests' requests and thoroughly investigate guest complaints
  • Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department
  • Support the Reception team in relation to KPI achievement, upselling targets, My Millennium sign ups and Revinate scores
  • Assist DM with regard to complaint handling.

Guest Services:

  • Provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner
  • To deal with irate guests and find ways to resolve issues to the guests' satisfaction
  • To serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale
  • To lead as a role model in terms of service and Revinate scores.

Must be willing to work rotating shifts and weekends (including public holidays).

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