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Guest Relations Executive
2 weeks ago
Why Join Us?
· Encouraging Work-Life Balance.
· Good Career Development Opportunities.
· Work with a Small and Vibrant Team.
· Opportunity to Wear Many Hats and Gain Different Sets of Skills.
ABOUT OUE RESTAURANTS )
The food and lifestyle division of OUE Limited, OUE Restaurants is on a mission to create genuine and exceptional dining experiences that cater to a diverse range of diners in Singapore and overseas. Its growing portfolio features a distinct host of restaurants and bars - from fine and bespoke, to fast and casual.
Key Responsibilities
- Assist in the first point of contact between guests and the restaurant through inquiries via phone, email, or online bookings
- Attend to inquiries and provide relevant information to secure future business or filter incoming inquiries to the relevant department for follow-up
- Answer calls, note down booking reservations, and update accordingly
- Manage and operate POS systems, including all card and cash transactions
- Assist in order-taking, recommend menu specialties, and upsell current and upcoming promotions
- Check and ensure bills' accuracy before printing it for guests
- Balance cash floats at the start and end of each shift, maintaining financial integrity
- Assist in self-collection take-away services for guests, wrapping and packing food products to ensure they are in good condition beforehand to guests
- Handle delivery platform apps and process orders promptly and effectively
- Set up tables and service areas according to SOP
- Assist to clear tables and dishes from the dining area and side stations
- Attend to guest inquiries/feedback politely and professionally and arrange for supervisors to attend to guests where necessary
- Assist in beverage preparation and support daily kitchen operations
- Follow and ensure appropriate personal hygiene and sanitation procedures are met
- Any other duties as assigned by Management
Requirements and Qualifications
- High school diploma or equivalent
- Previous experience in customer service, call centre, or restaurant settings is preferred
- Excellent communication skills; verbally and in writing
- Strong problem-solving skills with the ability to handle customer complaints effectively and with empathy
- A team player to work collaboratively in a team environment
- Proficiency in POS systems and online booking systems (I.e., Chope)
- Possess organizational and team management skills with a strong and professional approach to guest service
5 Days Work Week | AWS & Performance Bonus | Family Care Leave | Medical & Dental Benefits
