Guest Relations Executive

1 week ago

East Region, Singapore OUE Restaurants Pte Ltd Full time $104,000 - $130,878 per year

Why Join Us?

·       Encouraging Work-Life Balance.

·       Good Career Development Opportunities.

·       Work with a Small and Vibrant Team.

·       Opportunity to Wear Many Hats and Gain Different Sets of Skills.

ABOUT OUE RESTAURANTS )

The food and lifestyle division of OUE Limited, OUE Restaurants is on a mission to create genuine and exceptional dining experiences that cater to a diverse range of diners in Singapore and overseas. Its growing portfolio features a distinct host of restaurants and bars - from fine and bespoke, to fast and casual.

Key Responsibilities

  • Assist in the first point of contact between guests and the restaurant through inquiries via phone, email, or online bookings
  • Attend to inquiries and provide relevant information to secure future business or filter incoming inquiries to the relevant department for follow-up
  • Answer calls, note down booking reservations, and update accordingly
  • Manage and operate POS systems, including all card and cash transactions
  • Assist in order-taking, recommend menu specialties, and upsell current and upcoming promotions
  • Check and ensure bills' accuracy before printing it for guests
  • Balance cash floats at the start and end of each shift, maintaining financial integrity
  • Assist in self-collection take-away services for guests, wrapping and packing food products to ensure they are in good condition beforehand to guests
  • Handle delivery platform apps and process orders promptly and effectively
  • Set up tables and service areas according to SOP
  • Assist to clear tables and dishes from the dining area and side stations
  • Attend to guest inquiries/feedback politely and professionally and arrange for supervisors to attend to guests where necessary
  • Assist in beverage preparation and support daily kitchen operations
  • Follow and ensure appropriate personal hygiene and sanitation procedures are met
  • Any other duties as assigned by Management

Requirements and Qualifications

  • High school diploma or equivalent
  • Previous experience in customer service, call centre, or restaurant settings is preferred
  • Excellent communication skills; verbally and in writing
  • Strong problem-solving skills with the ability to handle customer complaints effectively and with empathy
  • A team player to work collaboratively in a team environment
  • Proficiency in POS systems and online booking systems (I.e., Chope)
  • Possess organizational and team management skills with a strong and professional approach to guest service

5 Days Work Week | AWS & Performance Bonus | Family Care Leave | Medical & Dental Benefits

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