Guest Services Manager

4 days ago

Central Region, Singapore Amara Singapore Full time $40,000 - $60,000 per year

RESPONSIBILITIES:

  • Spend ample time in lobby to welcome and solicit guests for feedback.
  • Perform check-in and check-out duties. Assign room and prepare keys for check-in.
  • Resolve guests complaints to their satisfaction.
  • Responsible for the Guest Service Manager float and currency exchange.
  • Process 3rd party charges such as credit card charges.
  • Match bills with correspondence for billing to Corporate clients and Groups/Travel Agents.
  • Complete Daily Duty Manager log after each shift.
  • Prepare Guest incident report
  • Keep informed on all current matters and maintain complete and readily accessible files and records necessary for effective operation.
  • Maintain close liaison with all other departments to ensure 100% guests satisfaction.
  • Conduct daily roll call with the team. Assign, coordinate, and supervise work activities of team. Communicate activities, any problems and/or special information.
  • Conduct OJT (On-the-Job) training for new and existing Associates on duty.

JOB REQUIREMENTS:

  • Good leadership skills
  • Ability to multi-task in a demanding environment
  • Excellent customer service, communication and interpersonal skills

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