Guest Services Officer

1 day ago

Central Region, Singapore Carlton Hotel (Singapore) Pte Ltd Full time $35,000 - $45,000 per year

Job Responsibilities

  1. Performs check in /out of the Hotel guests in a timely manner
  2. Assists in maintaining the reception counters neat and clean
  3. Provides updated promotions and room pricing to guests on request
  4. Performs cashiering duties and currency exchange for guests upon request
  5. Ensures all due outs are cleared in a timely manner, and to report any discrepancies to the Club Manager
  6. Liaises with reservations team on all incoming guests /events
  7. Ensures accurate data input for all mandatory information of club guests.
  8. Ensures appropriate credit card authorization is obtained from guests during check in.
  9. Ensures all due outs to travel agencies/ company account are correctly settled and posted
  10. Ensures all cash float, credit card batching and reports are tallied at the end of each shift
  11. Runs F&B operations for Breakfast and Cocktails for Club guests.
  12. Provide concierge duties to guests when the need arises.
  13. Maintenance and housekeeping of the lounge is up kept all the times by liaising with Engineering and Housekeeping Department.

Education & Work Experience

  1. GCE 'O'/'N' Level
  2. At least 2 years in a similar position
  3. Team player with a friendly and positive personality
  4. Good knowledge on Opera PMS system
  5. Good grooming standard
  6. Communicate fluently in English
  7. 5 days work week
  8. Work on weekends and public holidays
  9. Work day shifts and night shifts

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