Guest Service Executive

1 week ago

Central Region, Singapore KOTRA Singapore Full time $3,000 - $9,000 per year

You will support the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents' satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.

Responsibilities You will:


• Assist residents with check-in and check-out procedures


• Ensure all residents are attended to at the Front Desk


• Issue apartment access key cards


• Attend to and anticipate all residents' queries and needs


• Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements


• Manage residents' accounts, information and apartment availability in the system


• Perform simple bookkeeping


• Make and confirm reservations


• Assist with the onboarding process for new employees


• Respond to all queries through walk-ins, emails and calls and assist with requests


• Handle and record resident feedback and complaints, referring them to supervisors and managers


• Receive and convey messages to residents promptly


• Handle the safekeeping of cash and residents' valuables and belongings


• Perform related tasks as assigned

Qualifications

Job Requirements You have:


• 2 years of relevant work experience preferably in the hospitality industry


• Entry level candidates who have attained a Degree or Diploma in Hospitality, Hotel Management, or an equivalent qualification are welcomed to apply


• Service-oriented


• Passion in learning a variety of tasks, including handling paperwork


• Willingness to perform shifts

Other Information

Benefits


• 5-day work week in consideration of our culture of work-life balance


• Flexible benefits with comprehensive medical coverage for self and family


• Learning and development opportunities


• Subsidised rates at Ascott Serviced Residences


• Advocate staff volunteerism


• Wellness programmes

*We regret to inform you that only shortlisted candidates will be notified

*공고와 관련한 추후 면접진행 및 채용과정, 당사자간 합의 및 계약 사항에 대해서는 KOTRA가 책임지지 않음을 알려 드리오니 착오 없으시기 바랍니다.

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