Service Desk Agent
1 week ago
Position Summary
The 1st level remote support is required to provide 1st level troubleshooting to users' queries/incidents received (regardless of source in a professional and timely manner)
Key Responsibilities & Results
Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded promptly
Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
Furnish and submit timely updates to customers on the status of outstanding issues within the targeted Service Level
Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
Manage customer expectations and notify the Team Lead in the event of unusual surge in calls of a specific nature
Handle initial classification/prioritization of the incidents. Track the progress of resolution and provide regular updates for follow up actions and incident status.
Requirements
- Minimum Education: Diploma in IT-related fields
Minimum 1-year End-User Support Experience, Desktop or Technical Service Desk.
Customer Service Experience in a non-tech call center environment will not be considered.
Knowledge of Windows OS, Active Directory Account Administration, MS Outlook, and mobile device support.
-
Service Desk Engineer
2 weeks ago
East Region, Singapore PERSOL Full time $104,000 - $130,878 per year*Do note:Monday to Sunday with 2 days off in a weekThe off can be a weekday + weekend. There is 1 full weekend off in a monthShift work and weekend duty requiredResponsibilitiesService Desk Agent is responsible for providing assistance to end users with technical issues and service requests.As the first point of contact, they help users resolve problems...
-
Desk Quality Assurance
2 weeks ago
East Region, Singapore Alphaeus Pte Ltd Full time $60,000 - $120,000 per yearKey ResponsibilitiesMonitoring & Evaluation: Review calls, emails, chats, and incident logs to assess agent performance against quality benchmarks.Feedback & Coaching: Provide constructive feedback to agents (1:1 and group) to enhance customer service, communication, and technical accuracy.Trend & Data Analysis: Identify recurring issues, performance gaps,...
-
Service Desk Supervisor
2 weeks ago
East Region, Singapore TTI Electronics Asia Pte Ltd Full time $104,000 - $130,878 per yearThe Service Desk Supervisor to oversee daily IT support operations and ensure efficient resolution of user issues. The ideal candidate will bring hands-on technical expertise, strong leadership, and the ability to mentor a team in delivering excellent service to our users.Responsibilities :Supervise and guide the Service Desk team in providing first-level...
-
Service Desk Manager
2 weeks ago
Central Region, Singapore NCS Pte Ltd Full time $80,000 - $120,000 per yearNCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce...
-
Service Desk
2 weeks ago
East Region, Singapore Elitez Pte Ltd Full time $26,000 - $60,000 per yearService Desk & Infrastructure Engineer (with systems & firewall experience)Working Hours: 9:00 AM – 6:00 PM, Monday to Friday (5-days workweek)Location: Roaming based on request. (Singapore)Salary: $2,600 - $5,000 per monthProbation Period: 6 months (can be shortened based on performance) Core ResponsibilitiesProvide Tier 1–2 support via service desk...
-
IT Service Desk Engineer
2 weeks ago
East Region, Singapore Alphaeus Pte Ltd Full time $3,100 per yearIT Service Desk EngineerLocation: EastEmployment Type: Contract (12 months, renewable)Working Hours: Monday to Friday, 8.5-hour shiftsMonthly Rotating Shifts:Day Shift: 1:00 PM – 10:30 PMNight Shift: 10:30 PM – 8:00 AMWe are looking for a dedicated and service-oriented IT Service Desk Engineer to provide first-call resolution support via phone and email....
-
IT Service Desk
2 weeks ago
East Region, Singapore Alphaeus Pte Ltd Full time $4,000 - $6,000 per yearJob Overview:As an IT Service Desk Engineer, your primary responsibility is to provide remote IT support to end user through phone calls, email, or live chat whenever end users encounter any IT-related issues Responsibilities:To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.Be...
-
IT Service Desk Engineer
2 weeks ago
East Region, Singapore Alphaeus Pte Ltd Full time $28,500 per yearLocation: Chai Chee, BedokEmployment Type: Contract (12 months, renewable)Working Hours: 5-Day Work WeekAbout the Role:We are seeking a dedicated and service-oriented IT Service Desk Engineer to provide first-level technical support via phone and email. You will be responsible for resolving or escalating technical issues, ensuring users receive timely and...
-
Service Centre Agent
2 weeks ago
North-East Region, Singapore TERRA SYSTEMS PTE. LTD. Full time $2,200 - $26,000 per yearTERRA SYSTEMS PTE. LTD. is hiring a Full time Service Centre Agent role in Hougang, Singapore. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: Morning, AfternoonTuesday: Morning, AfternoonWednesday: Morning, AfternoonThursday: Morning, AfternoonFriday: Morning, Afternoon2-3 years of relevant work experience...
-
Guest Services Agent
2 weeks ago
North-East Region, Singapore AQUEEN HOTELS PTE. LTD Full time $18,000 - $24,000 per yearAQUEEN HOTELS PTE. LTD is hiring a Full time Guest Services Agent role in Hougang, Singapore. Apply now to be part of our team.Job summary:Flexible hours availableExpected salary: $1,800 - $2,000 per month
