
Systems Administrator
3 days ago
The Service Desk Supervisor to oversee daily IT support operations and ensure efficient resolution of user issues. The ideal candidate will bring hands-on technical expertise and delivering excellent service to our users.
Responsibilities :
- Supervise and guide the Service Desk team in providing first-level support to end users.
- Monitor, prioritize, and assign IT service tickets to ensure timely resolution.
- Support and maintain IT infrastructure, including Windows servers, desktops, and virtualization platforms.
- Oversee IT asset management, software deployment, and system updates.
- Collaborate with other IT teams on escalations, change management, and infrastructure improvements.
- Document processes, prepare reports, and ensure compliance with IT policies and ITIL best practices.
- Provide training, coaching, and performance feedback to Service Desk staff.
- Serve as point of contact for critical issues and escalations, ensuring business continuity.
Requirements :
- High School Diploma or GED required.
- Bachelor's Degree in Computer Science preferred, with
1–3 years of System Administration or IT Service Desk experience
; or an equivalent combination of education and experience. - Previous experience in
server and PC hardware/software installation
required. - Prior supervisory or team lead experience is highly desirable.
- Strong knowledge of
Windows Server Administration
(Active Directory, DNS, DHCP). - Proficiency in
Windows PowerShell
and/or
VB scripting
for automation. - Experience with
server and desktop virtualization
; Nutanix AHV experience a plus. - Understanding of
server hardware
(RAID, PERC, etc.). - Proficiency with
Microsoft Office applications
(Excel, Word, PowerPoint, Outlook, OneDrive). - Familiarity with
Microsoft SharePoint Team Sites
. - Knowledge of
Cisco IOS commands
is an advantage. - Experience with
Windows performance tuning and troubleshooting
. - Familiarity with
IT ticketing systems
(ServiceNow a plus). - Understanding of
ITIL change management processes
. - Experience with
telephone systems
(Alcatel a plus). - Strong
analytical, problem-solving, and organizational
skills. - Excellent
verbal and written communication
, with the ability to document IT procedures. - Ability to
multi-task
and manage priorities effectively in a fast-paced environment. - Willingness to assist occasionally during weekends or after hours when needed.
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