IT Service Desk Engineer
3 days ago
Provides 24x7 Service Desk support as defined by first response/Tier 1 support. including hardware/software, passwords, and printer problems. - Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. - Shift work is required.. **CORE COMPETENCIES**: - Analysing - Delivering Results and Meeting Customer Expectations - Achieving Personal Work Goals and Objectives - Working knowledge of a range of diagnostic utilities, including incoming transactions/telephone recording monitoring tools/utilities. **EXPERIENCE/KNOWLEDGE & SKILLS** - Excellent communication skills and telephone manner. (Interpersonal skills, with a focus on listening and questioning skills) - Excellent organisational skills - 0.6 to 1 years previous IT Service Desk and/or Call Centre experience required - Managing incidents including business expectations and communication - Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2007 - Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) that has authorized access to the network. - When the restoration is beyond the scope of the Service Desk Agent he/she will escalate the issue/problem to proper tier 2 and 3 support team members - Develop trends by monitoring and analysing incoming calls, problems and support requests - Perform post-resolution follow ups to help requests - Reinforce SLAs to manage end-user expectations - ITIL Knowledge will be a plus **Experience**: - IT Service Desk: 1 year (preferred) Shift availability: - Overnight Shift (preferred) - Night Shift (preferred) Work Location: In person
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IT Service Desk Engineer
3 days ago
Changi, Singapore Rapsys Technologies Full time**Responsibilities**: - Provides 24x7 Service Desk support as defined by first response/Tier 1 support. including hardware/software, passwords, and printer problems. - Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. - Shift work is required.. **CORE COMPETENCIES**: -...
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Service Desk Engineer
2 weeks ago
Changi, Singapore Rapsys Technologies Full time**Responsibilities**: - Provides 24x7 Service Desk support as defined by first response/Tier 1 support. including hardware/software, passwords, and printer problems. - Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. - Shift work is required.. **CORE COMPETENCIES**: -...
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Service Desk Engineer L1
5 days ago
Changi, Singapore Rapsys Technologies Full time**Responsibilities**: - Provides 24x7 Service Desk support as defined by first response/Tier 1 support. including hardware/software, passwords, and printer problems. - Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. - Shift work is required.. **CORE COMPETENCIES**: -...
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Email Support
5 days ago
Changi, Singapore Rapsys Technologies Full timeJD: **Responsibilities**: - Provides 24x7 Service Desk support as defined by first response/Tier 1 support. including hardware/software, passwords, and printer problems. - Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. - Shift work is required.. **CORE...
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Customer Service Officer
1 week ago
Changi, Singapore JobSupermart.com Full timeOverview Location: Changi Salary: $2100Work Week: 5 days Minimum Qualification: Sec Experience: Front Counter Responsibilities Perform rotating shifts: 06:45am to 04:00pm; 10:45am to 08:00pm; 01:45pm to 11:00pm Operate IPAD Customer Service Oriented and a Good Team Player Maintain Admin Records, Manning Front Desk Service to Members, Provide Assistance on...
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Desktop Support Engineer L1
3 days ago
Changi, Singapore OPUS IT SERVICES SDN BHD Full time**Description**: 2. Escalation, tracking and resolution of all incident/service requests/ problems in a professional and timely Manner 3. May be required to cover onsite support as and when necessary. 4. Any other administrations where required. **Requirements**: - At least 1 year of experience in a service desk environment - Willing to work on staggered...
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Service Desk Engineer
3 days ago
Changi, Singapore Alphaeus Pte Ltd Full timeResponsibilities:To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.Be available to take calls.Prompt response to queries via voicemail / email / fax.Accurate assessment/ resolution of problems.Provide first level support to troubleshoot and solve technical problems.Incident tracking and...
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Service Desk Engineer
7 days ago
Changi, Singapore Alphaeus Pte Ltd Full time $45,000 - $70,000 per yearResponsibilities:To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.Be available to take calls.Prompt response to queries via voicemail / email / fax.Accurate assessment/ resolution of problems.Provide first level support to troubleshoot and solve technical problems.Incident tracking and...
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Senior Front Desk
2 weeks ago
Changi, Singapore WSH Experts Full timeA leading corporate service provider in Singapore is seeking a Receptionist to manage front desk operations at Changi. Responsibilities include greeting visitors, handling phone calls, and coordinating visitor access. The ideal candidate has over 5 years of experience in a corporate environment and possesses strong organizational and communication skills....
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Senior IT Help Desk Specialist
2 weeks ago
Changi, Singapore Purpose IDEMIA Full timeA leading technology and services company in Singapore is seeking a Service Desk Agent to provide customer support at Changi Airport. This role requires managing incoming calls and monitoring system alerts, along with a strong emphasis on customer communication. The ideal candidate will have 1-2 years of IT Ops management experience and excellent...