Service Desk Engineer

6 days ago

Changi, Singapore Alphaeus Pte Ltd Full time $45,000 - $70,000 per year

Responsibilities:

  • To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
  • Be available to take calls.
  • Prompt response to queries via voicemail / email / fax.
  • Accurate assessment/ resolution of problems.
  • Provide first level support to troubleshoot and solve technical problems.
  • Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.
  • Coordination for employee user account administration, activation, changes, and terminations.
  • Receive and answer all users' IT service request calls.

Requirements:

  • Candidate must possess at least Nitec/Higher Nitec in any field
  • IT Savy, good understanding of Windows, Email system, Network Connectivity and basic L1 troubleshooting.
  • Possesses good communication skills
  • Able to perform in stressful environment
  • Comfortable to work in a healthcare environment. This role will require you to take the necessary vaccines.

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