IT Service Desk Engineer
4 days ago
**Responsibilities**: - Provides 24x7 Service Desk support as defined by first response/Tier 1 support. including hardware/software, passwords, and printer problems. - Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. - Shift work is required.. **CORE COMPETENCIES**: - Analysing - Delivering Results and Meeting Customer Expectations - Achieving Personal Work Goals and Objectives - Working knowledge of a range of diagnostic utilities, including incoming transactions/telephone recording monitoring tools/utilities. **EXPERIENCE/KNOWLEDGE & SKILLS** - Excellent communication skills and telephone manner. (Interpersonal skills, with a focus on listening and questioning skills) - Excellent organisational skills - 0.1 years previous IT Service Desk and/or Call Centre experience required - Managing incidents including business expectations and communication - Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2007 - Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) that has authorized access to the network. - When the restoration is beyond the scope of the Service Desk Agent he/she will escalate the issue/problem to proper tier 2 and 3 support team members - Develop trends by monitoring and analysing incoming calls, problems and support requests - Perform post-resolution follow ups to help requests - Reinforce SLAs to manage end-user expectations - ITIL Knowledge will be a plus. Schedule: - Day shift - Night shift **Experience**: - IT Service Desk Engineer: 1 year (preferred) Shift availability: - Day Shift (preferred) - Night Shift (preferred) - Overnight Shift (preferred) Work Location: In person
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IT Service Desk Engineer
4 days ago
Changi, Singapore Rapsys Technologies Full timeProvides 24x7 Service Desk support as defined by first response/Tier 1 support. including hardware/software, passwords, and printer problems. - Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. - Shift work is required.. **CORE COMPETENCIES**: - Analysing - Delivering...
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Service Desk Lead
2 weeks ago
Changi, Singapore Rapsys Technologies Full timeProvides 24x7 Service Desk support as defined by first response/Tier 1 support. including hardware/software, passwords, and printer problems. - Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. - Shift work is required.. **CORE COMPETENCIES**: - Analysing - Delivering...
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Service Desk Supervisor
1 week ago
Changi, Singapore TTI Electronics Asia Pte Ltd Full timeThe Service Desk Supervisor to oversee daily IT support operations and ensure efficient resolution of user issues. The ideal candidate will bring hands-on technical expertise and delivering excellent service to our users. Responsibilities : Supervise and guide the Service Desk team in providing first-level support to end users. Monitor, prioritize, and...
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Service Desk Supervisor
3 days ago
Changi, East Region, Singapore TTI, Inc. - Asia Full time $90,000 - $120,000 per yearThe Service Desk Supervisor to oversee daily IT support operations and ensure efficient resolution of user issues. The ideal candidate will bring hands-on technical expertise and delivering excellent service to our users.Responsibilities :Supervise and guide the Service Desk team in providing first-level support to end users.Monitor, prioritize, and assign...
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Customer Service Officer
3 days ago
Changi, Singapore JobSupermart.com Full timeOverview Location: Changi Salary: $2100Work Week: 5 days Minimum Qualification: Sec Experience: Front Counter Responsibilities Perform rotating shifts: 06:45am to 04:00pm; 10:45am to 08:00pm; 01:45pm to 11:00pm Operate IPAD Customer Service Oriented and a Good Team Player Maintain Admin Records, Manning Front Desk Service to Members, Provide Assistance on...
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Desktop Support Engineer L1
2 weeks ago
Changi, Singapore OPUS IT SERVICES SDN BHD Full time**Description**: 2. Escalation, tracking and resolution of all incident/service requests/ problems in a professional and timely Manner 3. May be required to cover onsite support as and when necessary. 4. Any other administrations where required. **Requirements**: - At least 1 year of experience in a service desk environment - Willing to work on staggered...
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Customer Service
7 days ago
Changi, Singapore Kumpulan Development (S) Pte Ltd Full time $30,000 - $40,000 per yearLocation: Singapore, Changi North RiseWorking Hours: 5 day work week (Monday to Friday)Benefits:Lunch provided2-way shuttle bus services available at Ang Mo Kio & Bedok MRT stationsMedical BenefitsLeave benefits according to MOM guidelinesJob Summary:We are looking for a Customer Service (Inbound Call) team member to be the first point of contact for our...
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Service Engineer
2 weeks ago
Changi, Singapore Esco Lifesciences Group Full timeField service support for Esco products. - Handle all breakdown calls in an earliest response time. - Ensure high level of customer satisfaction and effectively manage customer expectations. - Monitors repairs and maintenance activities through the Service Engineers to ensure operational efficiency and to target required hours for machine repair. -...
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Service Engineer
2 weeks ago
Changi, Singapore Esco Micro Pte Ltd Full time $30,000 - $60,000 per yearEsco Lifesciences Group provides enabling technologies, products, and services to the life sciences and healthcare industries, supporting academic research and scientific discoveries, clinical practice, as well as biopharmaceutical R&D and manufacturing. Headquartered in Singapore, Esco has an extensive sales network in over 100 countries, direct sales and...
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Aws Cloud Engineer
6 days ago
Changi, Singapore MindGraph Solutions SDN BHD Full timePosition: AWS Cloud Engineer **Responsibilities** - Having experience in AWS cloud infra setup, experience with CIX cloud infra. - Preferably familiar with evolve framework. - Knowledge of Linux, AIX, JBOSS, MariaDB, SQL, Shell - Exposure to banking industry is a plus - Dynamic individual with thirst to learn - Strong team player with excellent...