Service Engineer

2 days ago


Changi, Singapore Esco Lifesciences Group Full time

Field service support for Esco products. - Handle all breakdown calls in an earliest response time. - Ensure high level of customer satisfaction and effectively manage customer expectations. - Monitors repairs and maintenance activities through the Service Engineers to ensure operational efficiency and to target required hours for machine repair. - Responsible on decisions when to instigate the escalation process in order to resolve a customer concern/issue. - Publish and maintain all service documentation in a Service Binder for distribution to field service organizations. - Maintain online service documentation on the Esco distributor intranet. - Perform troubleshooting, commissioning, certification of units promoted. - Provides effective teamwork building strong relationship with customer contacts. - Carry out hands-on training for field service organizations internationally > 20% travel. **Job Requirements**: - Diploma/Degree in Engineering. - Hands on field experience with electro-mechanical equipment repair and troubleshooting is an advantage but not a requirement. - Experience with laboratory equipment will be an advantage. - Good command of spoken and written English. - Good analytical and problem solving skills. - Willing to travel.



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