
Service Technician
3 days ago
Key Objectives:
- Lead the After-Sales Department to ensure customer satisfaction and drive service revenue.
- Manage and motivate a team of Service Officers, Technicians, and Contractors.
- Optimize processes, systems, and policies to uphold Customer Service Core Values.
Key Responsibilities:
- Ensure that service contractors deliver timely and good customer service, strictly adhering to KPIs set
- Develop and enhance customer service processes, documentation, and SOPs.
- Mentor support engineers and foster a collaborative team environment.
- Maintain accurate service records and oversee the service lifecycle.
- Achieve business objectives and service sales targets.
Skills & Experience:
- Diploma or degree (technical/engineering background preferred).
- 5+ years of management experience in after-sales service.
- Strong communication, organizational, and problem-solving skills.
- Ability to manage multiple projects and work independently.
Location: Near Changi Business Park
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