Service Technician

4 days ago

Changi, Singapore Strategic Marketing (S) Pte Ltd Full time $60,000 - $120,000 per year

Key Objectives:

  • Lead the After-Sales Department to ensure customer satisfaction and drive service revenue.
  • Manage and motivate a team of Service Officers, Technicians, and Contractors.
  • Optimize processes, systems, and policies to uphold Customer Service Core Values.

Key Responsibilities:

  • Ensure that service contractors deliver timely and good customer service, strictly adhering to KPIs set
  • Develop and enhance customer service processes, documentation, and SOPs.
  • Mentor support engineers and foster a collaborative team environment.
  • Maintain accurate service records and oversee the service lifecycle.
  • Achieve business objectives and service sales targets.

Skills & Experience:

  • Diploma or degree (technical/engineering background preferred).
  • 5+ years of management experience in after-sales service.
  • Strong communication, organizational, and problem-solving skills.
  • Ability to manage multiple projects and work independently.

Location: Near Changi Business Park

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