Service Desk Lead
3 days ago
Provides 24x7 Service Desk support as defined by first response/Tier 1 support. including hardware/software, passwords, and printer problems. - Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. - Shift work is required.. **CORE COMPETENCIES**: - Analysing - Delivering Results and Meeting Customer Expectations - Achieving Personal Work Goals and Objectives - Working knowledge of a range of diagnostic utilities, including incoming transactions/telephone recording monitoring tools/utilities. **EXPERIENCE/KNOWLEDGE & SKILLS** - Excellent communication skills and telephone manner. (Interpersonal skills, with a focus on listening and questioning skills) - Excellent organisational skills - 1+ years previous IT Service Desk Lead and/or Call Centre experience required - Managing incidents including business expectations and communication - Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2007 - Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) that has authorized access to the network. - When the restoration is beyond the scope of the Service Desk Agent he/she will escalate the issue/problem to proper tier 2 and 3 support team members - Develop trends by monitoring and analysing incoming calls, problems and support requests - Perform post-resolution follow ups to help requests - Reinforce SLAs to manage end-user expectations - ITIL Knowledge will be a plus. **Experience**: - Service Desk Lead: 1 year (preferred) Shift availability: - Night Shift (preferred) - Overnight Shift (preferred) Work Location: In person
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Service Desk Supervisor
1 day ago
Changi, Singapore TTI Electronics Asia Pte Ltd Full timeThe Service Desk Supervisor to oversee daily IT support operations and ensure efficient resolution of user issues. The ideal candidate will bring hands-on technical expertise and delivering excellent service to our users. Responsibilities : Supervise and guide the Service Desk team in providing first-level support to end users. Monitor, prioritize, and...
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IT Service Desk Team Leader
1 week ago
Changi, Singapore Rapsys Technologies Full timeInstall, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office 路 Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software 路 Use tools and methodologies to load, copy and customize operating system configurations for deployment 路 Responsible for tracking...
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Customer Service Executive
1 week ago
Changi, Singapore Diehl Aerospace Pte Ltd Full time**Job Scope**: - Responsible for the day-to-day activities of customer service executives within established policies and procedures. - To manage quote requests, process/enter customer orders, track stock availability, follow-up on order statuses, creating delivery documents, maintain records of transactions and interactions, as well as updating ERP (SAP)...
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Air Gateway Lead
2 weeks ago
Changi, Singapore UNITED PARCEL SERVICE Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
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Intern - Front Office Service Desk Engineer
1 week ago
Changi, Singapore Thales Full timeLocation: Singapore, Singapore In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible. Thales...
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Receptionist (Chinese Speaking)
6 days ago
Changi, Singapore Sodexo Singapore Pte Ltd Full time $30,000 - $45,000 per yearJob Summary:** Mandarin speaking, able to read and write. We are seeking a mature and proactive Front Desk Receptionist to lead and manage front desk services and the front desk team for a Chinese MNC. The ideal candidate will take ownership in aligning service delivery with Facilities Management (FM) goals, ensuring full compliance with company policies,...
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QA Lead
2 weeks ago
Changi, Singapore Rapsys Technologies Full timeExcellent communication skills and - Excellent organisational skills - 2 to 3 years of previous Service lead or equivalent experience required. - Managing request including business expectations and communication - Strong knowledge on WOG Service request management - ITIL Knowledge ITIL & Service Request Management, Quality Assurance...
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Counter Service Associate
5 days ago
Changi, Singapore JobSupermart.com Full timeCounter Service Associate ( Hospitality Industry )Location: Changi Salary: $ Work Week: 5 days work week Qualification: Sec Experience: 1 Year's Experience Job Description / Requirements Good FRONT-DESK Customer Support Communications Skills, PC Literate. FIVE rotating shifts: 06:45am – 04:00pm / 10:45am – 08:00pm / 01:45pm – 11:00pm / 09:00am –...
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HR Team Lead
1 week ago
Changi, Singapore PERSOL Full timeOverview HR Team Lead (Shared Services / Changi Airport). P-Serv is partnering our Client, a leading name in the aviation industry, and we are looking for the right talent to be part of the HR team!Responsibilities Manage and oversee the shared services team comprising People Operations, People Development and Payroll Operations, and oversee overall daily HR...
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Baggage Lead
5 days ago
Changi, Singapore Airport Services Full time**Baggage Lead (Changi airport)** - Basic: $2,600 or above + shift allowance avg $240 + OT - 6 days work week, rotate shift - **Job scope**:_ - Supervise baggage operations to ensure baggage are dispatched to aircraft in a timely manner as per airlines' requirements or stipulations by the aviation authority. - **Benefits**:_ - 13th month bonus - Performance...