Intern - Front Office Service Desk Engineer

Location: Singapore, Singapore

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

Thales established its presence in Singapore in 1973 to support the expansion of aerospace-related activities in the Asia-Pacific region. Throughout the last four decades, the company grew from strength to strength and is today involved in the primary businesses of Aerospace (including Air Traffic Management), Defence & Security, Ground Transportation and Digital Identity & Security. Thales today employs over 2,100 people in Singapore across all its business areas.

As an IT Front Office Intern, you will play a crucial role in ensuring smooth operations at the forefront of our IT Department. This internship offers a valuable opportunity to gain hands-on experience in a fast-paced IT environment while contributing to our organization's success.

**Main Tasks & Responsibilities**:

- Front Desk Support: Serve as the first point of contact for internal employees and external stakeholders visiting or contacting the IT department. Greet visitors, answer phone calls, and direct inquiries to the appropriate IS/IT team members.
- Ticket Management: Assist in managing incoming IT service requests and inquiries through the ticketing system - ARTS ServiceNow platform). Ensure that tickets are accurately categorized and assigned to the appropriate IT specialists for timely resolution.
- Documentation: Assist in maintaining documentation related to IT processes, procedures, and troubleshooting guides. Help ensure that documentation is up-to-date, organized, and easily accessible to team members.
- Inventory Management: Collaborate with the IT team to track and manage IT equipment inventory, including computers, peripherals, and other devices. Assist in monitoring asset distribution and returns.
- Assistance in Basic Technical Support: Provide basic technical assistance to employees and visitors, such as password resets, printer setup, and software installation under the guidance of senior IT Front Office staff.
- Vendor Coordination: Support the coordination and communication with IT vendors (DELL, HP, Logitech, Plantronics etc.) for equipment maintenance, repairs, and service requests.
- Administrative Tasks: Assist in various administrative tasks, including scheduling meetings, preparing reports (knowledge in PowerBI will be valuable), and maintaining IT-related databases. It will be good to have an RPA skillset to assist in automating the Front Office processes, where applicable.
- Learning and Development: Proactively seek opportunities to learn about IT technologies, best practices, and industry trends. Participate in training sessions and workshops to enhance technical and professional skills, as and when necessary.

**Requirements & Competencies**:

- Current enrollment in a relevant degree program, such as Information Technology, Computer Science, or a related field.
- Strong interest in IT and a desire to learn about IT operations and support.
- Excellent communication and interpersonal skills.
- Basic understanding of computer hardware, software, and networking concepts.
- Proficiency in Microsoft Office Suite 2016 (Word, Excel, PowerPoint), Power BI, O365, Robotic Process Automation (RPA) or UiPath.
- Detail-oriented with strong organizational skills.
- Ability to work independently and collaborate within a team.
- Customer-focused attitude and a willingness to assist others.
- Prior experience in customer service, administrative support, or IT-related roles is a plus.