Service Desk Team Leader
5 days ago
JD: **Responsibilities**: - Provides 24x7 Service Desk support as defined by first response/Tier 1 support. including hardware/software, passwords, and printer problems. - Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. - Shift work is required.. **CORE COMPETENCIES**: - Analysing - Delivering Results and Meeting Customer Expectations - Achieving Personal Work Goals and Objectives - Working knowledge of a range of diagnostic utilities, including incoming transactions/telephone recording monitoring tools/utilities. **EXPERIENCE/KNOWLEDGE & SKILLS** - Excellent communication skills and telephone manner. (Interpersonal skills, with a focus on listening and questioning skills) - Excellent organisational skills - 0.6 to 1 years previous IT Service Desk and/or Call Centre experience required - Managing incidents including business expectations and communication - Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2007 - Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) that has authorized access to the network. - When the restoration is beyond the scope of the Service Desk Agent he/she will escalate the issue/problem to proper tier 2 and 3 support team members - Develop trends by monitoring and analysing incoming calls, problems and support requests - Perform post-resolution follow ups to help requests - Reinforce SLAs to manage end-user expectations - ITIL Knowledge will be a plus **Experience**: - Service Desk Team Lead: 1 year (preferred) Shift availability: - Overnight Shift (preferred) - Night Shift (preferred) Work Location: In person
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Service Desk Supervisor
2 weeks ago
Changi, Singapore TTI Electronics Asia Pte Ltd Full time**Responsibilities**: - Supervise and guide the Service Desk team in providing first-level support to end users. - Monitor, prioritize, and assign IT service tickets to ensure timely resolution. - Support and maintain IT infrastructure, including Windows servers, desktops, and virtualization platforms. - Oversee IT asset management, software deployment, and...
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IT Service Desk Manager — SLA Champion
5 days ago
Changi, Singapore MONETEC PTE. LTD. Full timeA technology services company in Singapore is seeking an IT Service Desk Manager to lead a high-performing team and ensure quality service delivery. The ideal candidate will have strong management experience and a background in IT service practices. Responsibilities include optimizing service processes, leading the team, and engaging with stakeholders. This...
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IT Service Desk Manager
5 days ago
Changi, Singapore Rayton Solutions Full timeA leading service management firm in Singapore seeks an experienced Service Desk Manager to oversee operations at Changi Airport. Responsibilities include managing a team, handling escalations, and ensuring adherence to ITIL best practices. Ideal candidates should have a diploma in Computer Science or related fields, ITIL certifications, and at least 3 years...
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Intern - Front Office Service Desk Engineer
3 days ago
Changi, Singapore Thales Full timeLocation: Singapore, Singapore In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible. Thales...
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Passenger Service Specialist
2 weeks ago
Changi, Singapore SATS Asia-Pacific Star Pte Ltd Full time**Nature of Duties and Responsibilities** - Take charge of staff deployment - Ensure that all areas (counter / gate) are fully manned depending on operation requirements - Brief the team of staff assigned to handle the flight on any special instructions issued for the flight and distributes the duties amongst them - Conduct pre-flight briefing and ensure...
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Customer Service Officer
5 days ago
Changi, Singapore Natureland Group Pte Ltd Full timeReceiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately. - Answering incoming phone calls from customer and make a appointment for customer. - Receiving and sorting daily mail. - Directs visitors by maintaining employee and department directories; giving instructions. - Maintains security by following...
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Ramp Team Leader
19 hours ago
Changi, East Region, Singapore dnata Full time $40,000 - $60,000 per yearDuties And ResponsibilitiesCollect Loading Instruction Report from Control Room/Load Planning OfficePrepare, deploy and account for all equipment and manpower before the arrival of flight and ensure manpower assigned to him for the flight are properly briefedInitiate equipment worthiness checks before arrival of flight and report to Control Room of any...
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Fund Services.team Leader
3 days ago
Changi, Singapore Citco Full time**Citco Fund Services - **Data Operations**: **Title**: SME - Data Operations **Reports to**: EVP - Data Operations**Department**: Data Operations **Location**: Singapore **Competency Level**: Individual Contributor Subject Matter Expert (SME) **Job Banding**: 7 **About Citco** Citco is a global leader in fund services, corporate governance and related...
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Counter Service Associate
5 days ago
Changi, Singapore JobSupermart.com Full timeCounter Service Associate ( Hospitality Industry )Location: Changi Salary: $ Work Week: 5 days work week Qualification: Sec Experience: 1 Year's Experience Job Description / Requirements Good FRONT-DESK Customer Support Communications Skills, PC Literate. FIVE rotating shifts: 06:45am – 04:00pm / 10:45am – 08:00pm / 01:45pm – 11:00pm / 09:00am –...
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Customer Service Officer
5 days ago
Changi, Singapore NATIONAL SERVICE RESORT & COUNTRY CLUB Full time**The Job**: - Handle telephone/walk-in enquiries regarding bungalow bookings and reservations - Provide guests with information such as rules and regulations, essential numbers to call for assistance during their stay - Ensure seamless and smooth check in/out of guests/members - Collect payment for bungalow rentals and facilities usage - Compile and tally...