IT Service Desk Manager — SLA Champion

JD: **Responsibilities**: - Provides 24x7 Service Desk support as defined by first response/Tier 1 support. including hardware/software, passwords, and printer problems. - Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. - Shift work is required.. **CORE COMPETENCIES**: -...

**Responsibilities**: - Supervise and guide the Service Desk team in providing first-level support to end users. - Monitor, prioritize, and assign IT service tickets to ensure timely resolution. - Support and maintain IT infrastructure, including Windows servers, desktops, and virtualization platforms. - Oversee IT asset management, software deployment, and...

A leading service management firm in Singapore seeks an experienced Service Desk Manager to oversee operations at Changi Airport. Responsibilities include managing a team, handling escalations, and ensuring adherence to ITIL best practices. Ideal candidates should have a diploma in Computer Science or related fields, ITIL certifications, and at least 3 years...

Location: Singapore, Singapore In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible. Thales...

**Nature of Duties and Responsibilities** - Take charge of staff deployment - Ensure that all areas (counter / gate) are fully manned depending on operation requirements - Brief the team of staff assigned to handle the flight on any special instructions issued for the flight and distributes the duties amongst them - Conduct pre-flight briefing and ensure...

Job Title: Network Service EngineerDivision: Network & Infrastructure OperationsLocation: East SingaporeTiming: 12 Hour Shift Role - 7:00 AM to 7:00 PM (fixed shift)You will be responsible for monitoring and maintaining the connectivity infrastructure of our interconnect network to ensure minimal downtime and no adverse impact to customer services under a...

Job Title: Network Service Engineer Division: Network & Infrastructure Operations Location: East Singapore Timing: 12 Hour Shift Role - 7:00 AM to 7:00 PM (fixed shift)You will be responsible for monitoring and maintaining the connectivity infrastructure of our interconnect network to ensure minimal downtime and no adverse impact to customer services under a...

Job Summary:** Mandarin speaking, able to read and write. We are seeking a mature and proactive Front Desk Receptionist to lead and manage front desk services and the front desk team for a Chinese MNC. The ideal candidate will take ownership in aligning service delivery with Facilities Management (FM) goals, ensuring full compliance with company policies,...

Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately. - Answering incoming phone calls from customer and make a appointment for customer. - Receiving and sorting daily mail. - Directs visitors by maintaining employee and department directories; giving instructions. - Maintains security by following...

Woking Location: Changi Business ParkJob Summary:** Mandarin speaking, able to read and write to effectively communicate with clients. We are seeking a mature and proactive Front Desk Receptionist to lead and manage front desk services and the front desk team for a Chinese MNC. The ideal candidate will take ownership in aligning service delivery with...