Passenger Service Specialist

2 days ago

Changi, Singapore SATS Asia-Pacific Star Pte Ltd Full time

**Nature of Duties and Responsibilities**
- Take charge of staff deployment
- Ensure that all areas (counter / gate) are fully manned depending on operation requirements
- Brief the team of staff assigned to handle the flight on any special instructions issued for the flight and distributes the duties amongst them
- Conduct pre-flight briefing and ensure that the staff are conversant with the standing regulations and procedures.
- Ensure check-in counter queues are well managed
- Ensure flight departure/arrival operations are smooth and OTP is not compromised
- Ensure staff complies with the company/airline regulations and to maintain discipline
- Assist and guide Passenger Service Associates
- Sort out discrepancies at the counter and gate (e.g. duplicate check-in, immigration cases, seat duplication, missing passengers, upgrading and seat change etc.)
- Able to perform service desk duties when assigned (e.g. Ticket sales, excess baggage payment collection, collection of rebooking fees)
- Ensuring the Sales tally against the transactions by the end of the shift
- Ensure all records and documentation at Sales Desk are kept in good order
- Adhere strictly to the grooming guidelines and be customer-centric
- In compliance with Personal Data Protection Commission’s regulations, associate is to ensure that all flight related printout, documents or forms containing passenger(s)’ names and other information is not made accessible to public which may result to leakage of passenger’s personal data. These forms should be disposed into the document disposal carton boxes (Crimson) at designated area
- Any other duties as assigned during course of work

**Requirements**:

- Must be comfortable with Shift Work
- Customer Service Experience in Aviation industry preferred

**Salary**: $1,800.00 - $2,700.00 per month

Schedule:

- Day shift
- Early shift
- Holidays
- Late shift
- Night shift
- Weekend availability

Supplemental pay types:

- Overtime pay
- Performance bonus
- Signing bonus

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