Front Office Manager

3 days ago

East Region, Singapore Far East Organization Full time $80,000 - $120,000 per year

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 9 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 16,500 rooms under management across 100 hotels and serviced residences in eight countries - Australia, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand and Singapore - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

Job description:

Responsibilities

The Front Office Manager assists the Hotel Manager/Room Division Manager in the overall administration and operation of the Front Office department.

  • Responsible for the effective, efficient, and profitable functioning of the Front Office department.
  • Prepare the short-term and long-term department strategies for the onward planning, budgeting, and forecasting together with the Cluster Executive Committee.
  • Develop, recommend, and advise the Hotel Manager/Room Division Manager on potential areas for improvements relating to processes and strategies within the hotel.
  • Be proactive and resourceful in the analysis of trends as well as the changing needs and expectations of guests relating to hotel accommodation, services, and facilities.
  • Align and rally the staff towards achieving ARR and occupancy goals with proper yield management of room inventory.
  • Ensure that the Front Office department handles all guest calls promptly and in a friendly manner.
  • Inspect guest rooms, public areas, lobby, and other facilities periodically to maintain a consistently high standard.
  • Work with outsourced security for efficient surveillance and proper reporting/follow-up of incidents.
  • Collaborate with Human Resources for manpower-related matters.
  • Make plans for succession planning to ensure the development of future department heads.
  • Perform other job duties and projects as directed.

Requirements

  • Diploma in any field
  • At least 5 years of relevant experience in a similar capacity
  • Team player with positive attitude, enthusiasm and initiative
  • Knowledge in Opera System will be advantageous

  • Front Office Manager

    3 days ago

    East Region, Singapore Katong Holdings Pte Ltd Full time $80,000 - $120,000 per year

    Hotel Indigo colleagues are the people at the centre of every new story. They make all guests feel welcome in the neighbourhood and at home in the hotel. At Hotel Indigo we deliver inspired service. Our guest are explorers. A discerning set of individuals who bring their curiosity, uniqueness, and informality to everything they do in life. They are people...

  • Assistant Front Office Manager

    3 days ago

    East Region, Singapore Katong Holdings Pte Ltd Full time $60,000 - $80,000 per year

    Hotel Indigo colleagues are the people at the centre of every new story. They make all guests feel welcome in the neighbourhood and at home in the hotel. At Hotel Indigo we deliver inspired service. Our guest are explorers. A discerning set of individuals who bring their curiosity, uniqueness, and informality to everything they do in life. They are people...

  • Front Office Manager

    3 days ago

    Central Region, Singapore The Standard, Singapore Full time $60,000 - $120,000 per year

    Operational Management:Supervise day-to-day front office operations, including guest registration, room assignments, and cashiering functions.Monitor room availability and manage room inventory to maximize occupancy and revenue.Ensure compliance with hotel policies, procedures, and brand standards, maintaining a high level of service excellence at all...

  • Front Office Ambassador

    3 days ago

    East Region, Singapore Dorsett Changi City Singapore Full time $4,000 - $6,000 per year

    Ready to be a Hotel Superhero? Join Our Front Office TeamAre you a people person with a passion for hospitality? Do you have the uncanny ability to juggle multiple tasks with a smile, solve problems before they even happen, and make every guest feel like a VIP? If so, we want youWe're not just looking for a Front Office Agent or Executive; we're looking for...

  • Front Office

    3 days ago

    Central Region, Singapore Shangri-La Singapore Full time $60,000 - $80,000 per year

    At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing...

  • Assistant Front Office Manager

    3 days ago

    Central Region, Singapore Andaz Singapore Full time $104,000 - $130,878 per year

    Andaz Singapore, the first Andaz hotel in South East Asia is looking for an Assistant Front Office Manager.Andaz meaning "personal style" in Hindi, is infused with character and weaves itself into the fabric of its locale. Andaz Singapore, strategically located in the city's Ophir-Rochor district, sets to offer the rich cultural experiences embedded in the...

  • Assistant Front Office Manager

    3 days ago

    Central Region, Singapore Holiday Inn Singapore Atrium Full time $40,000 - $80,000 per year

    Reporting to the Front Office Manager, The Front Office Duty Manager oversees the day-to-day operations of the front office including night shift, ensuring the smooth delivery of exceptional services to guests. Visibility will be a key feature.Description:Assisting Front Office Manager on all pertinent matters affecting guest service and hotel...

  • Front Office Manager

    3 days ago

    Central Region, Singapore Craig Road Property Holdings Pte. Ltd. Full time $40,000 - $60,000 per year

    What do we expect from you?Under the general guidance of the Director of Rooms or any other authorized by the management, oversee the daily operations of the Front Office Department. Ensure that front desk and communications meet hotel standards for maximum guest satisfaction.  Act as the main contact for guests and other hotel departments in the absence of...

  • Front Office Receptionist

    1 week ago

    Jurong East, Singapore One Vogue Pte Ltd Full time

    Greet visitors upon arrival and direct visitors to appropriate office for waiting. - Maintain office security by following safety procedures and controlling access via the reception desk including logbook. - Order front office supplies and keep inventory of stock. - Managing incoming mails and assisting in sorting. - Handling incoming calls and direct to the...

  • Front Office Supervisor

    3 days ago

    Central Region, Singapore IBIS Singapore on Bencoolen Full time $4,000 - $6,000 per year

    The Front Office Supervisor is directly responsible for the day-to-day operations of the Front Desk while on duty. They are leading the team to ensure that the Reception operations run smoothly at all times and supporting Receptionists in their day-to-day tasks. On a broader scale, the Front Office Supervisor is to ensure that all of the hotel's guests are...