Customer Service Officer

2 days ago


Changi, Singapore Helius Technologies Pte Ltd Full time $40,000 - $80,000 per year

Work Timings: Rotational Afternoon Shifts: 1 pm to 12 am ( 1 week day off and 1 weekend off )

Customer Service Officer (Call Center/Banking Sector)

Job Requirement:

  • 1 year of Customer service experience in banking sector OR
  • 5 years of non-banking customer service experience is preferred.
  • Comfortable with using computer applications and tools.
  • Background in customer-facing roles (front or backend) is preferred.

Job Role and Responsibilities:

- Achieve set Customer Center targets (KPIs) while upholding service quality.

- Ensure accuracy and compliance for customer requests.

- Promote the Bank's products and services through cross-selling.

- Assist customers in transitioning to the Bank's digital platform based on their preferences.

- Demonstrate flexibility in work deployment as needed.

- Assist Operations in managing customer requests and transactional follow-ups.

- On the job training will be provided.

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R

HP:

Recruitment Manager

Helius Technologies Pte Ltd (EA Licence No: 11C3373)



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