Officer / Customer Service Officer (Membership)

1 day ago

Changi, Singapore National Service Resort & Country Club Full time $30,000 - $40,000 per year

1.    Handle membership enquiries via phone calls and emails on daily basis.

2.    Input and maintain up-to-date membership records, account status, members' particulars and account service requests received from members into CMS on a daily basis.

3.    Follow up and collect membership entrance fee due from new applications and/or membership renewals. These include calling prospective members to close sales and remind expiring members to renew membership.

4.    Activate and process new membership applications and/or membership renewals including preparing the membership package upon entrance fee payment made by members on a daily basis.

5.    Process of members' application for suspension of membership due to medical reason, or absent membership due overseas work posting, study, etc.

6.    Process of security refund and/or account credit balance to members upon membership expiry or resignation.

7.    To stand-in for and perform the duties at Membership Centre as and when necessary.

8.    Any other adhoc assignment/ project that maybe assigned by HOD/ supervisor from time-to-time such as membership recruitment drive, Open House event, etc.

Requirements:

  • Min. GCE 'O' levels

  • At least 1 year working experience in Customer Service/Administrative works/Membership services.

  • Service and people oriented with an interest to work in country club environment and a good team player.

  • Candidates with more experience may be considered for Officer (Membership) position.

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