Membership Services Executive @ Changi | Office hours | Upto 4000 with Bonus

2 days ago

Changi, Singapore CGP Personnel Full time $40,000 - $60,000 per year
About the Role

We are looking for a highly motivated and service-oriented Membership Services Executive to support a well-established loyalty programme. In this role, you will ensure smooth end-to-end member servicing through close coordination with the Contact Centre, internal teams, and various stakeholders. You will help drive service excellence, support system and process improvements, and enhance the overall member experience.

This position offers exposure to customer experience management, operations, data insights, system readiness, and cross-functional collaboration within a dynamic and fast-paced environment.


Key Responsibilities
  • Ensure smooth handling of member-related enquiries such as account management, points crediting, tier progression, and service feedback in collaboration with the Contact Centre.
  • Manage escalated cases with professionalism and empathy, ensuring timely and accurate resolution.
  • Safeguard programme integrity by resolving issues related to points, rewards, personal data, and membership tiers.
  • Monitor recurring service or process issues and work with internal teams to implement corrective or preventive improvements.
  • Support data analysis for reporting, insights generation, and decision-making through preparation of regular and ad-hoc management reports.
  • Assist in system troubleshooting and ensure readiness for new system rollouts, automation projects, and process updates through testing and validation.
  • Develop, update, and maintain SOPs, training materials, and onboarding guides. Deliver briefings to tenants and frontline teams to strengthen programme knowledge and service consistency.
  • Collaborate with stakeholders across departments to align initiatives and enhance the loyalty programme experience.
  • Conduct regular audits to ensure compliance, reduce operational risks, and maintain programme integrity.
  • Provide operational support for loyalty-related marketing and parking initiatives.
  • Undertake other duties as assigned by management.

Requirements
  • Bachelor's degree or Diploma in Business, Administration, or a related field.
  • Minimum 1 year of experience in Membership Services, Customer Service, Loyalty Programmes, CRM operations, or related functions.
  • Strong customer service mindset with excellent written and verbal communication skills.
  • Able to manage multiple tasks, coordinate with various teams, and support projects independently.
  • Analytical, detail-oriented, and comfortable working with data and reports.
  • Organized, proactive, and able to adapt quickly in a dynamic environment.
To Apply

Please send in your resume to 

Go Ai Wei (R

Cornerstone Global Partners

License Number: 19C9859

  • Membership Executive

    1 week ago

    Changi, Singapore CGP Personnel Full time $42,000 - $84,000 per year

    Location: Changi Airport (Office-based) Contract: 1 year, renewable based on performance Work Schedule: Monday – Friday, 9:00 AM – 6:30 PM About the RoleWe are seeking a detail-oriented and proactive Membership Executive to support the operations and process management of a large-scale loyalty program. This role involves ensuring smooth coordination...

  • Part-time Customer Service Officer

    4 days ago

    Changi, Singapore Changi Airport Recreation Club Full time

    We're Hiring! Join Us as a Part-Time Customer Relations Officer! Changi Airport Recreation Club (CARC) is looking for a Part-Time Customer Relations Officer to join our team! If you have a passion for customer service and enjoy working in a dynamic environment, we’d love to hear from you! Location: Changi Airport Terminal 2 **Salary**: $10/hr Shifts:...

  • Officer / Customer Service Officer (Membership)

    2 days ago

    Changi, Singapore National Service Resort & Country Club Full time $30,000 - $40,000 per year

    1.    Handle membership enquiries via phone calls and emails on daily basis.2.    Input and maintain up-to-date membership records, account status, members' particulars and account service requests received from members into CMS on a daily basis.3.    Follow up and collect membership entrance fee due from new applications and/or membership renewals....

  • Cleaning Supervisor

    3 days ago

    Changi, Singapore CHANGI SERVICES Full time

    **Location: Changi airport** **-**Morning Shift: 7am to 3:15pm** **-**Afternoon Shift: 2:30pm to 10:45pm** **-**Night Shift: 10:30pm to 7am (extra $100 allowance)** **can choose shift** **6 days work week** **Job Description**: - Ensure high standard of hygiene and cleanliness within the customer premise. - Demonstrate good service acts by greeting...

  • Auxiliary Police Officer

    1 week ago

    Changi, Singapore Charterhouse Full time

    Auxiliary Police Officer (Sign Up Bonus Up $40k/ Changi Airport/Cargo Site) - VH Medical Leave, Medical Claim, Insurance Coverage, Annual Leaves, Sign Up Bonuses, Monthly Allowances, Overtime Pay, Annual Salary Increment Scheme, Nice and Dynamic Work Environment etc. Basic Salary: $2,000 – $3,600 (depending on rank) + Assignment Allowance up to $500 + Sign...

  • Billing Executive | Acccounts Receivable | Export Department | up to $4k | 5 Days | Changi

    2 weeks ago

    Changi, Singapore The Supreme HR Advisory Full time $4,000

    Description Billing Executive | Up to $4k | 5 Days | Changi(Import Billing Department) Working Location: Alps Ave (Changi) Working hours: Mon-Fri 9am-6.30pm Basic Salary: $3000-$4000 Job DescriptionOperational role responsible for supporting billing team in day-to-day operations. The incumbent may seek appropriate level of guidance and advice to ensure...

  • Customer Service Officer

    5 days ago

    Changi, Singapore Forte Employment Services Full time

    Customer Service Officer (Alps, Changi / 5days / up to $2400)Location: Alps Avenue (Have company transport at several location)Basic Salary: up to $2400Responsibilities Communicate with customer, warehouse and forwarder in day-to-day operations Ensure proper keeping of cycle count sheet by respective Customer Service Executive / Officer for audit trail...

  • Full-time Customer Service Officer

    2 weeks ago

    Changi, Singapore National Service Resort & Country Club Full time

    **The Job**: - Input enquiry details into CMS to maintain updated prospective member records on a daily basis. - Update members’ account services requests into CMS to maintain updated membership records on a daily basis. - Update members’ payment record into CMS to reflect updated payment records on a daily basis. - Call prospective to close sales on a...

  • Sales Support Executive

    4 days ago

    Changi, Singapore MTC Consulting Pte Ltd Full time

    3rd Part Logistics MNC (Freight Forwarding) ➥ Basic $3000-$4000➥ AWS + Variable Bonus➥ Mon-Fri (Offie Hours)➥ Location: Changi Alps➥ Transport at Yishun, AMK, Sengkang, Bedok, TampinesResponsibilities Support on quotations, tender management Contact customers following sales calls to ensure ongoing customer satisfaction and resolve any...

  • HR Admin Executive

    5 days ago

    Changi, Singapore The Supreme HR Advisory Full time

    HR Admin Executive (Changi | 5 days | up to $3000) - LCYL Salary: $2800 - $3000Working Days: Mon – Fri (9am – 6pm)Working Location: Changi Airfreight Center Job Responsibilities: Administrative support responsibilities include managing day-to-day tasks, office supplies, equipment, mail and other ad-hoc duties as assigned by department heads or managers....