Membership Executive

Location: Changi Airport (Office-based)

Contract: 1 year, renewable based on performance

Work Schedule: Monday – Friday, 9:00 AM – 6:30 PM

We are seeking a detail-oriented and proactive Membership Executive to support the operations and process management of a large-scale loyalty program. This role involves ensuring smooth coordination across teams, managing service performance, and driving continuous improvements to enhance the member experience.

• Oversee day-to-day membership operations such as account management, points crediting, and tier progression.
• Handle escalated cases professionally and coordinate resolutions with relevant teams.
• Identify recurring issues and propose process improvements to enhance efficiency and service quality.
• Perform data analysis, prepare reports, and support business decision-making.
• Assist in system testing, automation initiatives, and new feature rollouts.
• Maintain SOPs, training materials, and conduct knowledge-sharing sessions when required.
• Conduct audit checks to ensure operational integrity and compliance.
• Provide administrative support for loyalty-related initiatives and campaigns.

• Degree or Diploma in Business, Management, or related field.
• Preferably 1 year of experience in membership services, loyalty program, or operations management.
• Strong analytical, coordination, and communication skills.
• Proficient in Microsoft Office and comfortable with data reporting tools.
• Note: This is not a call Centre or front-line customer service role.

• $3,500/month
• 1-month completion bonus upon successful contract completion
• Off-in-lieu for occasional urgent support outside regular office hours

Click "Apply Now" or email your resume to

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2. Are you Singaporean? (Yes)
3. D.O.B (DDMMYYY):
4. Where are you currently staying?
5. What's your past working experience?
6. Highest level of qualification?
7. Expected Salary:

Go Ai Wei (R

Cornerstone Global Partners

License No: 19C9859