Membership Executive
4 days ago
Location: Changi Airport (Office-based)
Contract: 1 year, renewable based on performance
Work Schedule: Monday – Friday, 9:00 AM – 6:30 PM
About the Role
We are seeking a detail-oriented and proactive Membership Executive to support the operations and process management of a large-scale loyalty program. This role involves ensuring smooth coordination across teams, managing service performance, and driving continuous improvements to enhance the member experience.
Key Responsibilities
- Oversee day-to-day membership operations such as account management, points crediting, and tier progression.
- Handle escalated cases professionally and coordinate resolutions with relevant teams.
- Identify recurring issues and propose process improvements to enhance efficiency and service quality.
- Perform data analysis, prepare reports, and support business decision-making.
- Assist in system testing, automation initiatives, and new feature rollouts.
- Maintain SOPs, training materials, and conduct knowledge-sharing sessions when required.
- Conduct audit checks to ensure operational integrity and compliance.
- Provide administrative support for loyalty-related initiatives and campaigns.
Requirements
- Degree or Diploma in Business, Management, or related field.
- Preferably 1 year of experience in membership services, loyalty program, or operations management.
- Strong analytical, coordination, and communication skills.
- Proficient in Microsoft Office and comfortable with data reporting tools.
- Note: This is not a call Centre or front-line customer service role.
Salary
- $3,500/month
- 1-month completion bonus upon successful contract completion
- Off-in-lieu for occasional urgent support outside regular office hours
Click "Apply Now" or email your resume to
- Full Name:
- Are you Singaporean? (Yes)
- D.O.B (DDMMYYY):
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- What's your past working experience?
- Highest level of qualification?
- Expected Salary:
Go Ai Wei (R
Cornerstone Global Partners
License No: 19C9859
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