Membership Executive

1 week ago


Changi, Singapore CGP Personnel Full time $42,000 - $84,000 per year

Location: Changi Airport (Office-based)

Contract: 1 year, renewable based on performance

Work Schedule: Monday – Friday, 9:00 AM – 6:30 PM


About the Role

We are seeking a detail-oriented and proactive Membership Executive to support the operations and process management of a large-scale loyalty program. This role involves ensuring smooth coordination across teams, managing service performance, and driving continuous improvements to enhance the member experience.


Key Responsibilities
  • Oversee day-to-day membership operations such as account management, points crediting, and tier progression.
  • Handle escalated cases professionally and coordinate resolutions with relevant teams.
  • Identify recurring issues and propose process improvements to enhance efficiency and service quality.
  • Perform data analysis, prepare reports, and support business decision-making.
  • Assist in system testing, automation initiatives, and new feature rollouts.
  • Maintain SOPs, training materials, and conduct knowledge-sharing sessions when required.
  • Conduct audit checks to ensure operational integrity and compliance.
  • Provide administrative support for loyalty-related initiatives and campaigns.

Requirements
  • Degree or Diploma in Business, Management, or related field.
  • Preferably 1 year of experience in membership services, loyalty program, or operations management.
  • Strong analytical, coordination, and communication skills.
  • Proficient in Microsoft Office and comfortable with data reporting tools.
  • Note: This is not a call Centre or front-line customer service role.

Salary
  • $3,500/month
  • 1-month completion bonus upon successful contract completion
  • Off-in-lieu for occasional urgent support outside regular office hours
How to Apply?

Click "Apply Now" or email your resume to

  1. Full Name:
  2. Are you Singaporean? (Yes)
  3. D.O.B (DDMMYYY):
  4. Where are you currently staying?
  5. What's your past working experience?
  6. Highest level of qualification?
  7. Expected Salary:

Go Ai Wei (R

Cornerstone Global Partners

License No: 19C9859



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