Loyalty Programme Operations Executive | Changi Airport | Up to 3500 #5252

2 weeks ago

Changi Airport, Singapore PERSOL Full time $60,000 - $120,000 per year

Duration : 1 year contract

Job Responsibilities:

  • Assist in smooth handling of Contact Centre operations in relation to Rewards member related matters such as account management, point crediting, tier progression and service feedback, ensuring issues are addressed promptly and service standards are met
  • Handle escalated member cases with professionalism, empathy and accuracy to ensure prompt and satisfactory resolution
  • Support programme integrity while resolving issues related to points, tier progression, rewards, and personal data
  • Monitor Contact Centre escalations and identify recurring service or process issues and coordinate with internal teams to implement corrective or preventive measures that enhance service quality and operational efficiency
  • Assist in data analysis to identify key trends and actionable insights, prepare regular and ad-hoc management reports, and provide accurate information to business units to support planning and decision-making
  • Support system troubleshooting and ensure operational readiness for new system rollouts, automation initiatives and process updates through testing and validation
  • Develop and maintain the SOP manual and training materials and deliver briefings to tenants and frontline staff as required to promote service excellence and strengthen programme knowledge
  • Collaborate with internal stakeholders to align initiatives, coordinate discussions and foster cross-functional partnerships that contribute to the success of the loyalty programme
  • Conduct regular audit checks to safeguard programme integrity, ensure compliance and mitigate operational risks
  • Provide operational support for loyalty-related parking and marketing initiatives
  • Undertake any additional duties or responsibilities assigned by management

Job Requirements:

  • Bachelor's degree/Diploma in Business Administration or a related field
  • Minimum of 1 year of experience in Membership Services, Loyalty Programmes or a similar field
  • Strong customer service skills with a focus on delivering exceptional experience
  • Proficient in project management and capable of handling multiple tasks

If you are interested, please submit your application here.

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P-Serv Pte Ltd | EA License No: 90C3494 | EA Personnel No: R | EA Personnel Name: Sharmila Damodharan

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