Executive/ Senior Executive, Guest Experience

20 hours ago

Changi Airport, Singapore Jewel Changi Airport Devt Pte. Ltd. Full time $19,200 - $300,000 per year

Jewel Changi Airport (Jewel), a world-class multi-dimensional lifestyle destination in Singapore, is developed by Jewel Changi Airport Trustee Pte. Ltd., a joint venture by Changi Airport Group and CapitaLand. Jewel features a distinctive dome-shaped facade made of glass and steel, making it an iconic landmark in the airport's landscape. At 135,700 sqm in size, it offers a range of facilities including airport services, indoor gardens and leisure attractions, retail and dining offerings as well as a hotel, all under one roof. These unique offerings in Jewel are envisaged to enhance Changi Airport's appeal as a premier air hub.

The User Experience department manages Jewel Changi Airport's attractions & mall operations, guest experience (GX), facilities management, as well as tenancy design & experiential creation. As a core member of the GX team, you will strengthen Jewel's excellence in operations and guest engagement, as well as enhance its competitiveness as a multi-dimensional lifestyle destination.

You will have both shift and regular hours responsibilities, including:

  • Shift Duty manager and overall shift in-charge of the daily attractions & mall operations; organise the service partners and oversee the key deliveries in service, safety, security & experience.
  • Lead for assigned attractions, guest engagement and/or operational portfolios, develop continual improvement plans, champion and implement related initiatives.
  • Drive new operational/ experiential trials and projects.
  • Feedback management, stakeholder management, events planning.
  • Administrative duties include but are not limited to addressing email enquiries, procurement and payment related tasks.

Skills/Knowledge Required

  • Experienced in orchestrating multi-faceted operations in the attraction or hospitality sector.
  • Conversant in customer engagement, process improvement and multi-stakeholder management.
  • Possesses critical & analytical thinking, multi-tasking, and project management skills.
  • Quick-witted and able to handle escalated issues, business disruption and service recovery with composure.
  • Strong team leader who can command the shift and harness the support & strength of other business partners to achieve core operational targets and desired guest experience.
  • Good interpersonal, written, and verbal communication skills.
  • Must be able to work on rotating shift, weekends and public holidays.
  • A degree is a plus but not a must. More importantly, candidates should have the relevant working experience and are empathic, positive and self-motivated.

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