Guest Experience Manager

2 weeks ago

Changi, Singapore Jet Quay Pte Ltd Full time

**Key Tasks/Accountabilities**:

- Providing superior customer service to lounge guests with extensive F&B knowledge and skills to ensure that all service standards are of the highest level
- Support the training & development of staff to enhance performance
- Maintain immaculate grooming standards of all staff
- Understand and respond to customer’s needs expediently and ensure a high level of guest satisfaction
- Ensure the team serving guests in safe and efficient compliance with policies and procedures
- Responsible for daily supervision, train and inspect the performance of assigned team and ensuring that all policies and procedures are completed to the standard
- Handle staff scheduling, performance as well as any disciplinary matters
- Assist when necessary to ensure optimum service to the guests
- Ability to maintain company’s standards, policies and procedures
- Prioritize and organize work assignments, direct performance of assigned staff and follow up with corrections when needed
- Handle lounge facilities, F&B related inventories, service discrepancies, emergencies, injuries, missing articles, damage and safety hazards
- Any other duties as assigned

**Job Requirements**:

- At least 3 years managerial role in service or hospitality industry
- Education background with Diploma or Degree in any field
- Have F&B knowledge and serving background
- Strong leadership and able to handle staff in all levels
- Working experience at the airport is a plus

**Join the performing team**:

- Medical/Dental Benefits
- Hospitalisation, Personal Accident Insurance
- Free parking
- Airport Staff Discount

**Job Types**: Full-time, Permanent

**Salary**: $3,300.00 - $4,500.00 per month

**Benefits**:

- Employee discount
- Free parking
- Professional development
Schedule:

- Day shift
- Early shift
- Late shift
- Night shift
Supplemental Pay:

- 13th month salary
**Experience**:

- Service Quality: 3 years (required)
License/Certification:

- Class 3 Driving Licence (preferred)
Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)
Work Remotely:

- No

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