Guest Service Agent, Airport Meet

6 days ago

Changi, Singapore Marina Bay Sands Pte Ltd Full time $30,000 - $60,000 per year

Job Responsibilities

Operational Related

  • Greeting guests and providing an engaging warm welcome or fond farewell
  • Ensure each guest is greeted promptly, courteously, graciously with eye contact, and a smile
  • Be ever ready to provide luggage assistance at the Arrival Hall or on standby with luggage trolley at the curbside for departing guests
  • Engage with guests and offer any assistance if required by communicating to respective Hotel Operations team
  • Provide additional support to Transportation team at the airport to enhance the guest welcome experience, providing a sense of luxury and importance to each guest
  • Recommends and effectively promotes relevant services across the integrated resorts that are in tune with the guests' preferences
  • Able to work as a Command Centre coordinator to optimize the use of the manpower to assign jobs effectively and efficient ensuring timely updates are provided to both ground AMG Ambassadors and our Drivers for a seamless arrival or departure experience for our guests
  • Attend daily briefing to ensure valuable information and updates are shared among team members, including updated property information

Departmental Related

  • Exemplifies the OneMBS Values at all times.
  • The ability to display, at all times, a friendly, courteous and professional manner in communicating with guests and team members.
  • Demonstrate an enjoyment and enthusiasm for work through effective relationships by adopting a "can do" approach to tasks.
  • Practice safety guidelines as prescribed by Occupational Safety and Health Act (OSHA)
  • Solid foundation of property knowledge and the major events and latest happenings within the property and in town in order to provide appropriate recommendations to guest.
  • Perform any other tasks as assigned by Management.

Job Requirements

Education & Certification

  • Minimum GCE O/N Level.
  • Certificate/Diploma in hospitality management from a recognized institution is an advantage.

Experience

  • Minimum 1 year in a customer service role.
  • Prior experience in a hospitality or tourism related industry is preferred.

Other Prerequisites

  • Proficiency in English
  • Impeccably well-groomed.
  • Exceptional guest relations and communication skills
  • High attention to details.
  • Ability to multi-task and work efficiently in a fast-paced environment.
  • A team player and takes initiative to assist other Team Members when required.
  • Can Do" attitude and mindset.
  • Willing to work various shifts, as well as on public holidays
  • Able to lift luggage as and when required as the role is require to help assist with guest's luggage
  • Proficient in MS office applications to carry out the administrative function to dispatch jobs in the Command Centre.
  • Experience with Opera, LDS & WeConnect systems will be an added advantage.
  • Able to work with computers to assign, monitor and track jobs when assigned as Command Centre Coordinator.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

  • Guest Service Agent, Airport Meet

    6 days ago

    Changi Airport, Singapore Marina Bay Sands Full time

    LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE! Be part of our diverse and inclusive team. Job Responsibilities Operational Related- Greeting guests and providing an engaging warm welcome or fond farewell- Ensure each guest is greeted promptly, courteously, graciously with eye contact, and a smile- Be ever ready to provide luggage assistance at the...

  • Airport Lounge Customer Service

    1 week ago

    Changi, Singapore ABC Lounge Full time

    **Customer Service Agent (Changi Airport Lounge)** - 6 days work week, rotating shift (morning, noon and night shift) **Benefits**: - Eligible for AWS and Performance Bonus (average 2-3 months) - Joining Bonus of $5k! **Responsibilities**: Play a key role in delivering an exceptional guest experience by providing high-quality food and beverage service in...

  • Airport Customer Service Agent

    6 days ago

    Changi Airport, Singapore AlwaysHired Pte. Ltd. Full time $39,600 - $60,000 per year

    Airline Customer Services Agent | Up to $3,300 + Bonuses | $5,000 Joining Bonus | ChangiBe the face of world-class service at Changi Airport Up to $3,300 Monthly (Basic + Allowances + OT Paid) $5,000 Joining Bonus + AWS + up to 3 Months Variable Bonus Training Provided | Career Growth in Aviation Industry Location: Changi Airport 6 Days Work Week | Rotating...

  • Customer Service Agent

    14 hours ago

    Changi, Singapore V Resource Manpower Full time $24,000 - $36,000 per year

    Customer Service Agent (Changi Airport Lounge)6 days work week, rotating shift (morning, noon and night shift)Basic $2,000 - $2,600 + Shift allowance Avg $300-$500 + Overtime PayBenefits:Eligible for AWS and Performance Bonus (average 2-3 months)Joining Bonus of $5kStaff transport will be provided for candidates working beyond midnightJob...

  • Customer Service Officer

    2 weeks ago

    Changi, Singapore CHANGI INTERNATIONAL AIRPORT SERVICES Full time

    **Job Title** - Customer Service Officer (Airport) **Job Requirements** - Eligible for AWS and Performance Bonus (average 2-3 months) - Joining Bonus of $5k! - No experience needed as training is provided Oversee and lead a team in managing daily operations, making final decisions on matters of importance to ensure a positive passenger experience and...

  • Senior Executive, Guest Experience

    3 days ago

    Changi, Singapore Jewel Changi Airport Full time

    **Reporting Officer **Manager, Guest Experience The User Experience department manages Jewel Changi Airport’s attractions & mall operations, guest experience (GX), facilities management, as well as tenancy design & experiential creation. As a core member of the GX team, you will strengthen Jewel’s excellence in operations and guest engagement, as...

  • Trainee Customer Service

    1 week ago

    Changi, Singapore Airport Services Full time

    **Trainee Customer Service Officer (No experience needed)** - Work Week & Shift: 6 days, rotating shift - Location: Changi airport **Salary package**: - Basic start from $2,500 - Shift allowance and OT (before probation, avg $200. After probation avg $200-$500 after confirmation **Benefits**: - $5000 joining bonus - AWS and Performance Bonus (2-3...

  • Cargo Coordinator

    6 days ago

    Changi, Singapore Airport Services Full time

    **Cargo Coordinator (Airport Cargo Complex)** - Basic $2,600 - $2,800 + shift allowance $200-$300 + overtime pay - 6 days work, rotate shift **Eligible for** - $5000 Joining bonus - 13th month bonus and Performance bonus (average 2-3months per year) - 12 days AL, 14 days MC - Company transport is provided during midnight hours **Requirement**: -...

  • Crowne Meetings Director, Crowne Plaza Changi Airport

    5 days ago

    Changi, Singapore Crowne Plaza Hotel Changi Airport Full time

    Description Overview What’s on the menu for your next career move? As our new Crowne Meetings Director , you’ll be the key link between our clients and our operations teams—creating seamless, impactful events from first enquiry to final invoiceA little taste of your day-to-day:Every day is different, but you’ll mostly be:Lead the Crowne Meetings &...

  • Airport VIP Lounge Associate

    1 week ago

    Changi, Singapore MCI Career Services Pte Ltd Full time $42,000 - $66,000 per year

    Job HighlightsSalary Up to $2,600Joining Bonus $5,000, AWS, VB, and many allowanceChangi AirportRotating Shifts (including weekends and public holidays)6 days per week (duty roster)Job Overview:As a Lounge Service Associate and be part of a world-class hospitality experience at Changi Airport. You'll play a key role in delivering excellent service,...