Customer Service Agent, Airport Lounge

2 days ago

Changi Airport, Singapore Search Index Pte Ltd Full time $40,000 - $80,000 per year
  • Up to S$1.6K Basic+OT pay+shift allowances+gd perks/Walk-in interview
  • Good company to work for / Transport provided for late/night shifts
  • Many vacancies / Immed Start / S$5K Joining Bonus

Our client is a one of the largest aviation MNC.

Responsibilities:

  • Menu Appreciation
  • Be well-versed in the lounge's food and beverage offerings, with emphasis on the Singapore Hawker Fair menu.
  • Understand and communicate information on allergens and dietary restrictions to guests accurately.
  • Mis-en-place
  • Prepare and polish glassware, silverware, and crockery to ensure readiness for service.
  • Set up service stations, dining tables, and event carts according to established standards.
  • Sequence of Service
  • Greet and escort guests using appropriate service verbatims.
  • Take guest orders, serve, and present dishes professionally and promptly.
  • Maintain cleanliness and service flow between courses.
  • Clear and reset tables efficiently.
  • Assist with runner duties when required.
  • Lounge Operations & System Use
  • Accurately enter orders into the lounge system.
  • Complete daily reports, shift handovers, and assist with inventory checks.
  • Uphold safety, housekeeping, and hygiene standards at all times.
  • Guest Experience & Support
  • Handle special requests, service recovery for delays or disruptions, and manage unique passenger needs with discretion.
  • Ensure all guest feedback or incidents are reported and followed up in a timely manner.
  • Comply with PDPA (Personal Data Protection Act) and APD (Airport Pass Directive) protocols during all interactions.

Requirements:

  • GCE'O' Levels / Nitec in any disciplines.
  • Has guest service/customer service related experience in hospitality/F&B/airlines operations
  • Able to work on rotating shift (6 day work week, rotating shift (can be am, pm or night)
  • Walk-in interview

Other Information:

  • Working Hours: Rotating shifts (6 days)
  • Location: Changi Airport (transport is provided for late/night shifts)
  • Up to S$1.6K Basic+shift allowance+gd perks+OT claims
  • S$5K Joining Bonus

To apply please click on the APPLY NOW button with the following details inside your resume for faster processing:

  • Reason for leaving
  • Last drawn Salary
  • Expected Salary
  • Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Jiang Yiang Dong

EA License | 14C7092

EA Registration Number | R1105012

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