Manager, Airport Operations Policy

17 hours ago

Changi, Singapore Changi Airport Group (Singapore) Pte. Ltd. Full time $150,000 - $200,000 per year

Changi Airport Group's Airport Operations Policy team plays a pivotal role in shaping the airport's future. We are a dynamic team responsible for conceptualising and driving strategic initiatives that ensure Changi operates efficiently, competitively, and with enhanced resilience.

We are looking for talented, analytical, and motivated individuals to develop policies that govern Changi's most critical operational partners, ensuring that our operating models keep pace with new technologies and industry developments. In the course of your work, you will develop policies to shape the operational entities and activities in Changi Airport, perform market studies on the business landscape for such operations, and conduct engagements with operational partners on new or extended rights to operate. You will also study, review and propose changes to our business model for operating the airport.

This role requires strong analytical ability, excellent writing skills and confidence in presenting to Senior Management and stakeholders.

Key Responsibilities

Policy & Strategy Development:

  • Develop and implement strategies and policies for overseeing key operational partners (e.g. ground handling, aviation fuel, aircraft maintenance).
  • Design and apply policy levers that balance operational performance, competitiveness, and resilience.
  • Track performance of operational partners and recommend measures to strengthen outcomes.
  • Lead negotiations for new or renewed licence agreements.
  • Build and maintain strong working relationships with internal units, government agencies, and operational partners.

Market Studies:

  • Conduct market studies to assess trends, opportunities, and challenges in the aviation sector.
  • Benchmark Changi against global best practices and propose new solutions to optimise airport operations.
  • Review and recommend changes to business models to ensure Changi remains future-ready.

Requirements:

  • Bachelor's degree and 5 years of relevant experience. Experience in licensing, regulation, or economic/financial analysis would be beneficial.
  • Strong skills in critical thinking, problem-solving and communication skills
  • Excellent writing ability, with a keen eye for clarity and precision
  • Confident in preparing and delivering presentations to Senior Management and stakeholders
  • Independent, self-motivated and able to thrive in a collaborative environment.

  • Assistant Manager/Manager, Airport Systems, Airport Operations Technology

    3 days ago

    Changi, Singapore Changi Airport Group (Singapore) Pte. Ltd. Full time $80,000 - $120,000 per year

    We are looking for a proactive and service-oriented individual to spearhead IT initiatives and deliver IT operations excellence for our airport. The candidate will be responsible for planning, requirements analysis, technical assessment, project management, solution deployment, operation management of Airport IT solutions.The candidate shall be both a team...

  • Assistant Manager, Operations Digitalisation, Airport Operations Strategy

    17 hours ago

    Changi, Singapore Changi Airport Group (Singapore) Pte. Ltd. Full time $80,000 - $120,000 per year

    Changi Airport Group is seeking a highly motivated individual to join the Airport Operations Strategy & Transformation team. This role offers the unique opportunity to shape the digital transformation roadmap for airport operations, and to lead the development and deployment of high-impact initiatives that enhance operational efficiency, resilience, and...

  • Senior Associate, Airside Safety Policy

    3 days ago

    Changi, Singapore Changi Airport Group (Singapore) Pte. Ltd. Full time $90,000 - $120,000 per year

    The Airside Safety Policy team is responsible for implementing safety policies and processes at Changi Airport's airside, in line with CAG's Safety Management System and aviation regulations. These initiatives are crucial in fulfilling our commitment to the safety of all personnel working in the airside area, as well as ensuring the safe operation of...

  • Seletar Airport Duty Officer

    7 days ago

    Changi, East Region, Singapore Changi Airport Group Full time $60,000 - $80,000 per year

    Job description:You will be part of a multi-skilled team on shift, trained to manage real-time airport operations while ensuring high level of safety, readiness, efficiency and positive experience in collaboration with Seletar's airport partners. You will take ownership of the airport's operations across terminal and airside, ensuring optimal allocation of...

  • Manager (Airport Operations Compliance & Aviation

    2 weeks ago

    Changi Airport, Singapore CAA Civil Aviation Authority of Singapore Full time

    Manager (Airport Operations and Aviation Security) What the role is You will be part of the team that is responsible for the oversight and regulation of airport operations at Changi Airport. You will review, formulate and implement air transport facilitation and aviation security policies in accordance with national legislation and international standards...

  • Air Cargo Coordinator

    3 days ago

    Changi, Singapore Airport Services Full time

    **Air Cargo Coordinator (Changi Airport)** **Responsibilities**: Handle cargo shipments and documentation, and engage with airlines and third parties like agents. **Manage a team of cargo handlers.** - Work Week & Shift: 6 days, rotating shift - Location: nearby Changi airport **Salary package**: - Basic start from $2,500 + shift allowance average $240...

  • Senior Associate, Airport IT Systems

    17 hours ago

    Changi, Singapore Changi Airport Group (Singapore) Pte. Ltd. Full time $80,000 - $120,000 per year

    This is a permanent position where the accepted candidate will work on digitalising airport operations systems alongside Technology and Innovation teams. The candidate will also work closely with CAG appointed vendors to manage technology solutions from implementation through to system operationalisation and maintenance.We are looking for an Airport...

  • Baggage Lead

    5 days ago

    Changi, Singapore Airport Services Full time

    **Baggage Lead (Changi airport)** - Basic: $2,600 or above + shift allowance avg $240 + OT - 6 days work week, rotate shift - **Job scope**:_ - Supervise baggage operations to ensure baggage are dispatched to aircraft in a timely manner as per airlines' requirements or stipulations by the aviation authority. - **Benefits**:_ - 13th month bonus - Performance...

  • Assistant Manager, Customer Experience, Airport Operations Services

    3 days ago

    Changi, Singapore Changi Airport Group (Singapore) Pte. Ltd. Full time $80,000 - $120,000 per year

    We are looking for a highly motivated and experienced Manager to join our Customer Experience section as a key member of the Service Innovation team.In this role, you will drive transformative service initiatives that elevate the experience of millions of Changi travellers each year. Reporting to the Team Lead of Service Innovation, you will work...

  • Copy of Terminal Leader, FX, Changi Airport

    4 days ago

    Changi, Singapore Change Group Full time

    Job Title : Terminal Leader Location: Changi Airport, Singapore Type: Full-time, Permanent Salary: Competitive Join us on our journey!Prosegur Change at Changi Airport are looking for Terminal Leaders. Job Description: An exciting opportunity awaits you in our Changi Airport operation to join one of the most successful independent retail foreign exchange...