Customer Service Officer

1 day ago

Changi, Singapore NATIONAL SERVICE RESORT & COUNTRY CLUB Full time

**The Job**:

- Handle telephone/walk-in enquiries regarding bungalow bookings and reservations
- Provide guests with information such as rules and regulations, essential numbers to call for assistance during their stay
- Ensure seamless and smooth check in/out of guests/members
- Collect payment for bungalow rentals and facilities usage
- Compile and tally cash collected against revenue collection report at the end of the day
- Raise billing requests as and when required
- Record, compile and follow-up on lost and found item
- Generate daily check-in lists for security & housekeeping info
- Ensure adequate supply of stationeries for smooth daily operations
- Submit monthly photocopier meter record

**Requirements**:

- Minimum GCE ‘N’ level with one year experience in similar field
- Possess good interpersonal and communication skills and a cheerful personality
- Customer service oriented, team player and a high sense of integrity
- Must be prepared to perform shift duties and work on weekends and public holidays

**Additional Information**:

- 5-day work week (Mon - Sun)
- Rotating shifts: 8:30 am to 5:45 pm / 8:30 am to 6:00 pm / 10:45 am to 8:00 pm
- Monthly laundry allowance provided
- Overtime pay provided where applicable
- Staff transport provided at Tanah Merah MRT station

**Attractive Employee Benefits**:

- Annual and medical leave
- Annual Wage Supplement (13th month bonus)
- Variable bonus
- Subsidies for medical, dental & holiday
- Medical and group insurance coverage
- Perfect Medical / Long Service Award
- Birthday gift
- Corporate rate for selected tourist attraction
- Privileged rates for usage of Club facilities

*Terms & conditions apply.

**Job Types**: Full-time, Permanent

**Salary**: $1,800.00 - $2,500.00 per month

Schedule:

- Day shift

Supplemental pay types:

- 13th month salary
- Overtime pay
- Performance bonus

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