Bank Customer Call Officer

1 day ago


Changi, Singapore PERSOL Full time $3,800 per year

Customer Service Officer (Call Centre)

Location: Changi / Jurong East (Need to be open to both locations for 3 months training period)

Contract: 12 Months (renewable / convertible) - 3 months training

Working Days: 4 weekdays + 1 weekend

Working Hours: Any 8 hours between 1PM to 12 Midnight; example 1PM to 10PM or 2PM to 11PM or 3PM to 12AM

Salary: Up to $3,800 + Shift Allowance

Job Description:


• Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.


• Ability to understand customers' needs and provide appropriate solutions and attention.


• Identify cross-sell opportunities during customer interaction.


• Consistently deliver quality service to our customers to achieve total customer satisfaction.


• Solicit customers feedback and identify problem trends for improvement actions.

Requirements:

  • Call Centre experience is an advantage
  • Great interpersonal & positive attitude
  • Proficient in MS Office

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PERSOLKELLY Singapore Pte Ltd
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• EA License No. 01C4394
• Reg. Reg No: R Lok Ding Hann)



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