Banking Call Center Officer

2 weeks ago

East Region, Singapore PERSOL Full time $104,000 - $130,878 per year

Working hours: Rotational shift, Mon – Sun

Shift Pattern:

  1. 830am to 530pm/
  2. 845am to 545pm/
  3. 1030am to 7.30pm/
  4. 1130am to 8.30pm

Location: Changi OR Jurong East 

Contract: 6 months (renew/convertible)

Working Days: 4 Weekday + 1 Weekend

Note: 2 months training (training most likely will be at Changi)

Interact with internal & external customers to answer customers queries related to Corporate Banking products.

  • Maintaining a positive, empathetic, and professional attitude toward customers.
  • Responding promptly to customer inquiries on general and transactional enquiries
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer requests.
  • Customer outreach to encourage the use of digital services.
  • Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
  • Collaborate with stakeholders to resolve all customer queries and requests.
  • Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment.
  • To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery.
  • To adhere to professional standards of behavior & conduct in dealing with customers & fellow colleagues.

Requirements:

  • Call Centre experience is an advantage
  • Great interpersonal & positive attitude
  • Proficient in MS Office

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PERSOLKELLY Singapore Pte Ltd
• RCB No E
• EA License No. 01C4394
• Reg. Reg No: R Lok Ding Hann)

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