Customer Service Officer
2 weeks ago
Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
- Ability to understand customers’ needs and provide appropriate solutions and attention
- Identify cross-sell opportunities during customer interaction
- Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
- Solicit customers’ feedback and identify problem trends for improvement actions
Able to commit on weekends
Training will be provided
Fresh graduates are welcome
**Job Types**: Full-time, Permanent, Contract
Contract length: 12 months
**Salary**: $2,500.00 - $3,500.00 per month
**Benefits**:
- Health insurance
Schedule:
- Early shift
- Holidays
- Late shift
- Weekend availability
Supplemental Pay:
- 13th month salary
**Experience**:
- Customer service: 1 year (preferred)
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