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Customer Service Officer
2 weeks ago
Position: Customer Service Officer
Employment Type: 12-month contract (renewable)
Location: Jurong East or Changi, based on client assignment.
Working Arrangement: Onsite, 5 days a week, 1 weekday and 1 weekend off; may include holiday work.
Working Hours in SG time: Afternoon Shifts
- 1pm-10pm
- 2pm-11pm
- 3pm to 12 midnight
About the Role
We are looking for Customer Service Officers for a leading banking industry. You will be responsible for delivering excellent service over the phone by assisting customers with their banking-related inquiries, identifying opportunities to cross-sell, and ensuring a smooth customer experience.
Key Responsibilities
- Deliver personalized service to customers over the phone regarding banking products, accounts, and general service inquiries.
- Understand customer needs and provide accurate, timely, and effective solutions.
- Identify and act on cross-selling opportunities during customer conversations.
- Maintain high service standards to achieve complete customer satisfaction.
- Gather customer feedback and highlight trends or issues for process improvement.
Qualifications
- Diploma or higher qualification is required.
- Must be willing to work the afternoon shift (non-negotiable).
- Not required but preferred:
- Has experience working in the banking industry, OR
- Has experience in customer service (if no banking industry experience).
Perks: Transportation allowance, Shift allowance, and Performance bonus.
Job Type: Contract
Contract length: 12 months
Pay: $3, $4,500.00 per month
Benefits:
- Promotion to permanent employee
Education:
- GCE 'O' Level or GCE 'N' Level (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Willingness to travel:
- 100% (Preferred)
Work Location: In person