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Customer Service Officer

2 weeks ago


Changi, Singapore Helius Technologies Full time $36,000 - $54,000 per year

Position: Customer Service Officer

Employment Type: 12-month contract (renewable)

Location: Jurong East or Changi, based on client assignment.

Working Arrangement: Onsite, 5 days a week, 1 weekday and 1 weekend off; may include holiday work.

Working Hours in SG time: Afternoon Shifts

  • 1pm-10pm
  • 2pm-11pm
  • 3pm to 12 midnight

About the Role

We are looking for Customer Service Officers for a leading banking industry. You will be responsible for delivering excellent service over the phone by assisting customers with their banking-related inquiries, identifying opportunities to cross-sell, and ensuring a smooth customer experience.

Key Responsibilities

  • Deliver personalized service to customers over the phone regarding banking products, accounts, and general service inquiries.
  • Understand customer needs and provide accurate, timely, and effective solutions.
  • Identify and act on cross-selling opportunities during customer conversations.
  • Maintain high service standards to achieve complete customer satisfaction.
  • Gather customer feedback and highlight trends or issues for process improvement.

Qualifications

  • Diploma or higher qualification is required.
  • Must be willing to work the afternoon shift (non-negotiable).
  • Not required but preferred:
  • Has experience working in the banking industry, OR
  • Has experience in customer service (if no banking industry experience).

Perks: Transportation allowance, Shift allowance, and Performance bonus.

Job Type: Contract

Contract length: 12 months

Pay: $3, $4,500.00 per month

Benefits:

  • Promotion to permanent employee

Education:

  • GCE 'O' Level or GCE 'N' Level (Preferred)

Experience:

  • Customer service: 1 year (Preferred)

Willingness to travel:

  • 100% (Preferred)

Work Location: In person