Customer Service Officer

3 days ago

Changi, Singapore Helius Technologies Full time

**Position**:Customer Service Officer

**Employment Type**: 12-month contract (renewable)

**Location**: Jurong East or Changi, based on client assignment.

**Working Arrangement**: Onsite, 5 days a week, 1 weekday and 1 weekend off; may include holiday work.

**Working Hours in SG time: Afternoon Shifts**
- 1pm-10pm
- 2pm-11pm
- 3pm to 12 midnight

**About the Role**

We are looking for Customer Service Officers for a leading banking industry. You will be responsible for delivering excellent service over the phone by assisting customers with their banking-related inquiries, identifying opportunities to cross-sell, and ensuring a smooth customer experience.

**Key Responsibilities**
- Deliver personalized service to customers over the phone regarding banking products, accounts, and general service inquiries.
- Understand customer needs and provide accurate, timely, and effective solutions.
- Identify and act on cross-selling opportunities during customer conversations.
- Maintain high service standards to achieve complete customer satisfaction.
- Gather customer feedback and highlight trends or issues for process improvement.

**Qualifications**
- Diploma or higher qualification is required.
- Must be willing to work the afternoon shift (non-negotiable).
- Not required but preferred:

- Has experience working in the banking industry, OR
- Has experience in customer service (if no banking industry experience).

**Perks**:Transportation allowance, Shift allowance, and Performance bonus.

**Job Type**: Contract
Contract length: 12 months

Pay: $3,500.00 - $4,500.00 per month

**Benefits**:

- Promotion to permanent employee

**Education**:

- GCE 'O' Level or GCE 'N' Level (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Willingness to travel:

- 100% (preferred)

Work Location: In person

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