IT Service desk Engineer

3 days ago

East Region, Singapore Alphaeus Pte Ltd Full time $35,000 - $45,000 per year

Job Overview:

As an IT Service Desk Engineer, your primary responsibility is to provide remote IT support to end user through phone calls, email, or live chat whenever end users encounter any IT-related issues

Responsibilities:

  • To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
  • Be available to take calls.
  • Prompt response to queries via voicemail / email / fax.
  • Accurate assessment/ resolution of problems.
  • Provide first level support to troubleshoot and solve technical problems.
  • Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.
  • Coordination for employee user account administration, activation, changes, and terminations.
  • Receive and answer all users' IT service request calls..

Requirements:

  • Good command in English to liaise with different entities
  • Candidate must possess at least NITEC/Higher NITEC and above
  • IT savvy / Basic Understanding of IT
  • 12 hrs shift (Day+Night)

Details:

  • Entry Level, No Experience Required
  • On Job Training Provided
  • Insurance & Medical covered
  • shift allowance

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