Service Desk
3 days ago
Service Desk
**Duration: 1 year**
**Working Hours: 8.30am - 6pm, Monday - Friday**
**Location: Serangoon**
**Salary: max $3500
**Service Desk duties and responsibilities:
**Daily statistics gathering and reporting
- **Daily change statistics (Corin & Tower)**:
- **Aging and Outstanding S3 & S4 Incident Tickets (Tower)**:
- **Ticket Summary & Follow-up (Service Desk)**:
- **Daily SD Report (Handover - Service Desk)
- **Manage and resolved any escalated issues**:
- **Replying and updating to queries**:
- **Routing and follow up to towers
**Ticket management
- **Create emergency request (if urgency level is high)**:
- **Updating and routing of SR, CR and INC tickets**:
- **Jira portal management**:
- **Manage and update Service desk dashboards, and assign cases to respective teams**:
- **Support ECAB information checking, and review process
**Calls management (Landline, Skype Call, SD Support phone)
- **General call support**:
- **Perform escalation / create ticket if required.**:
- **Assist and guide users how to fill forms for CR and SR.**:
- **L1 Jira usage support
**Daily report consolidation and broadcasting
- **Daily Change review**:
- **Weekly incident report**:
- **Daily Change/SR/INC follow up reminders (team to follow up in the pending Q)
**Broadcast and Announcements
**Formulating, updating SOP, WI process and knowledge base
**Report generation and analysis
- **Monthly ops report**:
- **GCIO report**:
- **Adhoc reports**:
- **Formulating new reports
**Requirements / Qualifications**:
- **Possess a Professional certificate/ NITEC/ Diploma in Engineering (Computer / Telecommunication), Computer science / Information Technology**:
- **Prior experience in service desk environment and Data Center preferred.**:
- **Proficient in Microsoft Excel, PowerPoint and Word.**:
- **Strong and analytical skills and ability to work independently.
REG No : R1768000 (Nguyen Quynh Nhu)
**PERSOLKELLY Singapore Pte Ltd - RCB No. 200007268E - EA License No. 01C4394
-
IT Analyst
1 day ago
Jurong East, Singapore QuidelOrtho Full time**The Opportunity**: QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers...
-
IT Service Desk Manager
3 hours ago
Singapore RAYTON SOLUTIONS PTE. LTD. Full time5 day work week : Monday to Friday Location : Changi Airport Oversee the delivery of IT services, ensuring they meet established SLAs and service quality standards.• Handle escalations and major incidents, ensuring timely resolution and effective communication with stakeholders. Investigate and escalate lapses or complaints relating to the Service Desk...
-
IT Service Desk Manager
5 days ago
Singapore Rayton Solutions Full time5 day work week : Monday to Friday Location : Changi Airport Responsibilities Handle escalations and major incidents, ensuring timely resolution and effective communication with stakeholders. Investigate and elevate lapses or complaints relating to the Service Desk Engineers to the team. Leads the team to perform service recovery in the event of issues....
-
IT Service Desk Manager
5 days ago
Singapore MONETEC PTE. LTD. Full timeLocation: Changi Airport Work Week: 5 Days Salary Range: SGD 5,000 – 6,000We are seeking a dynamic and driven IT Service Desk Mgr to join our team. This role offers the opportunity to lead a high-performing service desk function, contribute to a globally recognized organization, and make a real impact on operational excellence and customer experience. Key...
-
IT Service Desk Manager
3 hours ago
Singapore MONETEC PTE. LTD. Full timeLocation: Changi AirportWork Week: 5 DaysSalary Range: SGD 5,000 - 6,000We are seeking a dynamic and driven IT Service Desk Mgr to join our team. This role offers the opportunity to lead a high-performing service desk function, contribute to a globally recognized organization, and make a real impact on operational excellence and customer experience.Key...
-
IT Service Desk Engineer
2 weeks ago
East Region, Singapore Alphaeus Pte Ltd Full time $40,000 - $80,000 per yearJob Overview:As an IT Service Desk Engineer, your primary responsibility is to provide remote IT support to end user through phone calls, email, or live chat whenever end users encounter any IT-related issues Responsibilities:To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.Be...
-
IT Service desk Engineer
2 days ago
East Region, Singapore Alphaeus Pte Ltd Full time $35,000 - $45,000 per yearJob Overview:As an IT Service Desk Engineer, your primary responsibility is to provide remote IT support to end user through phone calls, email, or live chat whenever end users encounter any IT-related issues Responsibilities:To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.Be...
-
SERVICE DESK MANAGER
3 hours ago
Singapore QUESSCORP SINGAPORE PTE. LTD. Full timeJob Description Job Summary Manage Service Desk team to deliver flawless customer service in managing incident restoration and service level agreements and monitoring the duties of the service desk team members to ensure that client inquiries are promptly attended to.Job Responsibilities Manage the Service Desk and staff to provide 1st level technical...
-
Service Desk
1 week ago
Singapore U3 Infotech Pte Ltd. Full timeService Desk Engineer (160) SGD 2600/Month **Working location**: Serangoon north **Details**: Service Desk - Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations. Receives and responds to customer problems, issues, and requests. Ensures proper documentation,...
-
IT Service Desk Manager
1 week ago
Singapore Monetec Full time $5,000 - $8,000 per yearLocation: East SingaporeWork Week: 5 DaysSalary Range: SGD 5,000 – 6,000We are seeking a dynamic and driven IT Service Desk Mgr to join our team. This role offers the opportunity to lead a high-performing service desk function, contribute to a globally recognized organization, and make a real impact on operational excellence and customer experience.Key...