IT Service Desk Manager
20 hours ago
5 day work week : Monday to Friday Location : Changi Airport Oversee the delivery of IT services, ensuring they meet established SLAs and service quality standards. • Handle escalations and major incidents, ensuring timely resolution and effective communication with stakeholders. Investigate and escalate lapses or complaints relating to the Service Desk Engineers to the team. • Leads the team to perform service recovery in the event of issues. • Manage daily manpower resourcing by overseeing both the Service Desk team and a pool of buffer Service Desk engineers to cover planned leaves/urgent leave/ medical leave. • Mentor, provide guidance and support to the Service Desk team. • Lead and develop the service desk team, including hiring, training, and performance evaluations. • Ensure the team knows how to use the provided ESM tool (e.g., ServiceNow) effectively for ticket management and service delivery. • Ensure the entire team is familiar with and kept up-to-date on the service desk processes and workflow. • Identify and implement improvements along with updating of documentation for service desk processes and procedures. • Foster a customer-centric culture within the team, emphasising excellent customer service. • Attends regular meeting (weekly and monthly) with the Team and prepare weekly and monthly reports. • Suggest and implement service improvement plans to enhance service delivery and employee satisfaction. • Provide suggestions to the team on what to update in the IT Service Desk playbook, ensuring it is comprehensive and current. • Stay relevant with industry trends and best practices, integrating them into the service delivery strategy. • Adhere to ITIL processes and frameworks, ensuring best practices in IT service management. • Diploma in Computer Science, Information Technology, or a related field. • ITIL 4 Foundation Certification • ITIL 4 Intermediate / Expert preferred • Project Management Professional (PMP) or similar will be an added advantage. • Strong understanding of minimally end user computing devices, M365 applications, network, endpoint protection and Video Conferencing/ AV solutions will be an advantage • Proficiency in using ESM tools such as ServiceNow. • Prior experience in a service delivery or IT management role within a corporate environment. • Strong background in managing and leading IT Service Desk operations and teams for at least 3 years. • Excellent leadership, team and stakeholder management skills. • Strong communication and interpersonal skills. • Strategic thinking and problem-solving abilities. • Strong time management and multitasking skills. • High level of customer service orientation.
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IT Service Desk Manager
20 hours ago
Singapore RAYTON SOLUTIONS PTE. LTD. Full timeOverview 5 day work week: Monday to Friday. Location: Changi Airport. Responsibilities Oversee the delivery of IT services, ensuring they meet established SLAs and service quality standards. Handle escalations and major incidents, ensuring timely resolution and effective communication with stakeholders. Investigate and escalate lapses or complaints relating...
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IT Service Desk Manager
20 hours ago
Singapore MONETEC PTE. LTD. Full timeLocation: East Singapore Work Week: 5 Days Salary Range: SGD 5,000 - 6,000 We are seeking a dynamic and driven IT Service Desk Mgr to join our team. This role offers the opportunity to lead a high-performing service desk function, contribute to a globally recognized organization, and make a real impact on operational excellence and customer experience. Key...
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IT Service Desk Manager
21 hours ago
Singapore MONETEC PTE. LTD. Full timeLocation: Changi Airport Work Week: 5 Days Salary Range: SGD 5,000 – 6,000We are seeking a dynamic and driven IT Service Desk Mgr to join our team. This role offers the opportunity to lead a high-performing service desk function, contribute to a globally recognized organization, and make a real impact on operational excellence and customer experience. Key...
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IT Service Desk Manager
20 hours ago
Singapore MONETEC PTE. LTD. Full timeLocation: Changi Airport Work Week: 5 Days Salary Range: SGD 5,000 - 6,000 We are seeking a dynamic and driven IT Service Desk Mgr to join our team. This role offers the opportunity to lead a high-performing service desk function, contribute to a globally recognized organization, and make a real impact on operational excellence and customer experience. Key...
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IT Service Desk Manager
5 days ago
Singapore Monetec Full time $5,000 - $8,000 per yearLocation: East SingaporeWork Week: 5 DaysSalary Range: SGD 5,000 – 6,000We are seeking a dynamic and driven IT Service Desk Mgr to join our team. This role offers the opportunity to lead a high-performing service desk function, contribute to a globally recognized organization, and make a real impact on operational excellence and customer experience.Key...
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Service Desk Manager
2 weeks ago
Singapore NCS Full time $104,000 - $130,878 per yearCompany Description NCS is a leading technology services firm, operating across Asia Pacific, providing services and solutions in consulting, digital, technology, cybersecurity and more. We believe in the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities and partners. We bring together...
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IT Service Desk Manager
2 days ago
Singapore AUSTRALIAN INTERNATIONAL SCHOOL PTE. LTD. Full timeCognita Schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practice and pre-employment background checks will be undertaken before any appointment is confirmed. An exciting opportunity has opened for a **IT Service...
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Account Manager
2 weeks ago
Singapore The Trade Desk Full timeThe Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...
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Account Manager
2 weeks ago
Singapore The Trade Desk Full timeThe Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...
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IT Service Desk Manager
1 week ago
Singapore Cognita Schools Full timeAIS Job Description - IT Service Desk Manager - June.pdf
