IT Service Desk Manager

1 day ago

Singapore Monetec Full time $5,000 - $8,000 per year

Location: East Singapore

Work Week: 5 Days

Salary Range: SGD 5,000 – 6,000

We are seeking a dynamic and driven IT Service Desk Mgr to join our team. This role offers the opportunity to lead a high-performing service desk function, contribute to a globally recognized organization, and make a real impact on operational excellence and customer experience.

Key Responsibilities

Service Delivery & Quality

  • Ensure IT and administrative services consistently meet SLA and quality benchmarks .
  • Take ownership of escalations, major incidents, and service recovery , ensuring timely and effective resolution.
  • Drive continuous improvement initiatives to elevate service standards.

Team Leadership & Development

  • Lead and inspire the Service Desk team by managing resourcing, training, mentoring, and performance evaluation .
  • Champion a customer-first culture , fostering accountability and service excellence.
  • Play a key role in talent acquisition and building a strong, future-ready team.

Process & Tools Optimization

  • Ensure effective utilization of Enterprise Service Management tools (e.g., ServiceNow) for seamless ticketing and workflow management.
  • Keep documentation, workflows, and processes up-to-date and aligned with best practices.
  • Identify and implement innovations to enhance service desk efficiency.

Stakeholder Engagement & Reporting

  • Represent the service desk in regular cross-functional meetings .
  • Deliver insightful weekly and monthly reports , providing actionable recommendations.
  • Offer feedback to refine the IT Service Desk playbook and drive operational improvements.

Strategic Growth & Industry Best Practices

  • Stay ahead of emerging industry trends and integrate relevant practices into operations.
  • Align service delivery with ITIL frameworks and global service management standards.
  • Support the development of long-term strategies to future-proof the service desk.

Qualifications & Skills

Education & Certifications

  • Diploma in Computer Science, Information Technology, or related fields .
  • ITIL 3 Foundation certification.

Technical Skills

  • Proficiency in end-user computing, M365, networking, and AV solutions .
  • Strong hands-on experience with ESM tools (e.g., ServiceNow).

Experience

  • At least 3 years of IT Service Desk management experience in a corporate environment.

Soft Skills

  • Exceptional leadership, communication, and stakeholder management skills.
  • Strong strategic thinking, multitasking, and time management abilities.
  • A natural customer advocate with a passion for service excellence.

  • Service Desk Manager

    6 days ago

    Singapore NCS Full time $104,000 - $130,878 per year

    Company Description NCS is a leading technology services firm, operating across Asia Pacific, providing services and solutions in consulting, digital, technology, cybersecurity and more. We believe in the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities and partners. We bring together...

  • Account Manager

    1 week ago

    Singapore The Trade Desk Full time

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...

  • Account Manager

    7 days ago

    Singapore The Trade Desk Full time

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...

  • IT Service Desk Manager

    5 days ago

    Singapore Cognita Schools Full time

    AIS Job Description - IT Service Desk Manager - June.pdf

  • Service Desk Engineer

    6 days ago

    Singapore AXPARA SOLUTIONS PTE. LTD. Full time

    Job Title : Service Desk Engineer (Field Support, Concierge and Service Desk)Location : Singapore Reports to : Service Desk Lead Engineer (Tech / Tech Infra & Ops)Working Hours : Shift Working Hours (24X7) including weekend and public holidays A. Overall Purpose Of The Job As a member of the Service Desk team, this position serves as a single point of...

  • IT Service Desk Analyst

    2 weeks ago

    Singapore Persolkelly Full time

    **Purpose**: The IT Service Desk is the first point of contact for users for questions, requests, and incidents. The IT Service Desk function: - Defines and deploys the IT-processes and tooling for request-, incident-, change and problem-management for the entire IT-function and aligns these processes with Operations and Product to aim for a consistent...

  • Regional IT Service Desk Manager

    2 days ago

    Singapore Withersworldwide Full time

    **Type**: Permanent - Full Time **Location**: Singapore **Job Role**: Information Technology **Withers KhattarWong LLP** **Job title: Regional IT Service Desk Manager (APAC)** **Reports to: Senior IT Service Manager (APAC)** **Location: Singapore** **About Withersworldwide** **A law firm focused on people and collaboration** For the past 125 years,...

  • Service Desk Engineer

    6 days ago

    Singapore ARKSTACK PTE. LTD. Full time

    We are seeking Service Desk Engineer to provide first-line technical support to our clients. you will be responsible for handling incoming service requests, performing basic troubleshooting, and escalating complex issues when necessary. This role merges service desk and L1 engineer functions, requiring a mix of technical troubleshooting, customer service,...

  • Service Desk Lead

    6 days ago

    Singapore GOLDTECH RESOURCES PTE LTD Full time

    We are looking for an experienced Service Desk Lead to oversee IT service desk operations and ensure timely, high-quality support for end-users across the organization. This role requires strong leadership, excellent communication skills, and hands-on technical expertise to drive service excellence and continuous improvement. Responsibilities Lead the...

  • Service Desk

    1 week ago

    Singapore U3 Infotech Pte Ltd. Full time

    Service Desk Engineer (160) SGD 2600/Month **Working location**: Serangoon north **Details**: Service Desk - Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations. Receives and responds to customer problems, issues, and requests. Ensures proper documentation,...