IT Operation Manager
1 week ago
A. Job Description Oversee the delivery of IT services, ensuring they meet established SLAs and service quality standards. Handle escalations and major incidents, ensuring timely resolution and effective communication with stakeholders. Investigate and escalate lapses or complaints relating to the Service Desk Engineers to the EDX team. Leads the team to perform service recovery in the event of issues. Manage daily manpower resourcing by overseeing both the Service Desk team and a pool of buffer Service Desk engineers to cover planned leaves/urgent leave/ medical leave. Mentor, provide guidance and support to the Service Desk team. Lead and develop the service desk team, including hiring, training, and performance evaluations. Ensure the team knows how to use the provided ESM tool (e.g., ServiceNow) effectively for ticket management and service delivery. Ensure the entire team is familiar with and kept up-to-date on the servicedesk processes and workflow. Identify and implement improvements along with updating of documentation for service desk processes and procedures. Foster a customer-centric culture within the team, emphasising excellent customer service. Attends regular meeting (weekly and monthly) with EDX Team and prepare weekly and monthly reports. Suggest and implement service improvement plans to enhance servicedelivery and employee satisfaction. Provide suggestions to the EDX team on what to update in the IT ServiceDesk playbook, ensuring it is comprehensive and current. Stay relevant with industry trends and best practices, integrating them into the service delivery strategy. Adhere to ITIL processes and frameworks, ensuring best practices in IT service management. B. Education Degree in Computer Science, Information Technology, or a related field. C. Certifications ITIL 4 Foundation Certification ITIL 4 Intermediate / Expert preferred Project Management Professional (PMP) or similar will be an added advantage. D. Technical Skills Strong understanding of minimally end user computing devices, M365 applications, network, endpoint protection and Video Conferencing/AV solutions will be an advantage. Proficiency in using ESM tools such as ServiceNow. E. Experience Prior experience in a service delivery or IT management role within a corporate environment. Strong background in managing and leading IT Service Desk operations and teams for at least 3 years. #J-18808-Ljbffr
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IT Operations Specialist
1 week ago
Singapore PALO IT Full time**WHO WE ARE**: **Build. Scale. Sustain.** PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. **We do the right thing, and we do it right.**We're proud to be a World Economic Forum...
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Donor Coordinator
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Singapore Operation Hope Foundation Full time**Company Description**: With nearly 20 years experience in Cambodia, OHF has a wealth of knowledge on how to manage and execute projects in developing countries. The challenges working in developing countries are many, ranging from the lack of trained staff to a lackadaisical attitude towards corruption. We have extensive operations in Cambodia with 35...
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Sales Operations Coordinator
5 days ago
Singapore PALO IT Full time**WHO WE ARE**: **Build. Scale. Sustain.** PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. **We do the right thing, and we do it right. **We're proud to be a World Economic Forum...
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Operations Bau Support
6 days ago
Singapore POWER IT SERVICES Full time**ABOUT US** We are providing Recruitment Services and IT Consulting Services for our Tier-1 Multinational Clients covering following major domains, but not limited to Banking, Financial Services and Insurance, Retail, Airline, Automotive, Energy and Consumer Sector. **ABOUT CLIENT** Our client is a Tier-1 System Integrator and global leader in providing...
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Assistant Restaurant Manager
6 hours ago
Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full timeSCOPE Reporting to the Restaurant Manager, the Assistant Restaurant Manager is reponsible to produce an outstanding guest experience within the outlet concept by assisting in managing a service team in cooperation with the culinary team. He/She provides a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski...
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Assistant Restaurant Manager
1 week ago
Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full timeSCOPE Reporting to the Restaurant Manager, the Assistant Restaurant Manager is reponsible to produce an outstanding guest experience within the outlet concept by assisting in managing a service team in cooperation with the culinary team. He/She provides a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski...
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Assistant Restaurant Manager
6 days ago
Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full time**SCOPE** Reporting to the Restaurant Manager, the Assistant Restaurant Manager is reponsible to produce an outstanding guest experience within the outlet concept by assisting in managing a service team in cooperation with the culinary team. He/She provides a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski...
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Office Administrator
1 week ago
Singapore Operation Mobilisation Singapore Ltd Full timeRoles and Responsibilities This role involves providing administrative and logistical support for OM Singapore's office functions and external events. Responsibilities Manage correspondence (phone calls, emails, letters, etc)Coordinate and upkeep the maintenance of the office including office purchases and contract renewals Offer hospitality services...
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Technical Project Manager
6 days ago
Singapore Power It Full timeSound knowledge in Project Management Practices with at least with 6 to 8 years’ experience in PMO function and Agile methodology. - Good domain knowledge in Financial industry especially banking products. - Should be able to handle Customer Senior Management( SVP/Director Level) to drive them to common agenda during discussions, Manage client...
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IT Operations Consultant
2 weeks ago
Singapore NEURONES IT ASIA PTE. LTD. Full timeThe role is responsible for managing and supporting the Authority's IT applications and services. This includes overseeing daily operations, ensuring compliance with SLAs and IT security policies, managing incidents and issues, and working closely with vendors and internal stakeholders to maintain system stability and drive continuous improvement. Key...