IT Operations Specialist

**WHO WE ARE**:
**Build. Scale. Sustain.**

PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. **We do the right thing, and we do it right.**We're proud to be a World Economic Forum New Champion, and a B Corp-certified company.
- We are **small enough to care locally, big enough to deliver globally** (5 continents, 18 offices, +650 experts from +50 nationalities)
- We are **robust and resilient** (100% independent and 0 debt)
- We are **entrepreneurs and passionate experts**: We invest in what we believe genuinely and work as a collective intelligence
- We are **positive, courageous, caring, doers and committed to excellence**

**YOUR ROLE**:
Are you passionate about keeping systems running smoothly and securely behind the scenes? We are looking for an **IT Operations Specialist** to be the backbone of our APAC tech infrastructure. Based in Singapore and reporting directly to our CTO, you will take the lead in ensuring our IT systems are efficient, secure, and future-ready.

This is more than just an IT support role, you will be driving the implementation and maintenance of our tools, platforms, and processes that power our people. If you are someone who loves solving problems, streamlining operations, and making a meaningful impact across international teams, we would love to hear from you

**YOUR RESPONSIBILITIES**:

- Oversee day-to-day IT operations across our offices, including infrastructure, devices, and networks
- Manage onboarding/offboarding workflows, user access, and permissions across SaaS platforms (e.g. Microsoft 365, GitHub, VPN, Notion)
- Plan, maintain, and evaluate IT systems, ensuring data security, network reliability, and robust backup processes
- Handle basic user support and troubleshoot hardware, software, and connectivity issues
- Maintain internal tooling configurations, IT documentation, and asset inventory
- Support audits and ensure compliance with security standards (e.g. ISO27001)
- Liaise with vendors and manage IT procurement to ensure cost-effective solutions
- Continuously identify and implement improvements to scale and secure our tech environment

**WHO YOU ARE**:

- Proven working experience supporting an organisation's technology needs
- Experience with operating systems and platform patching and maintenance (Mac / Windows / Unix / Linux)
- Experience with automation and monitoring system
- Proficient in managing Microsoft 365, including user administration, access control, and security configurations
- Familiar with SaaS tools and workflows, including onboarding/offboarding, permission management, and internal tool configuration
- Linux / Unix - Command Line Interface (CLI) and system administration proficiency
- Hands-on experience with computer networks, network administration, and network installation (Routing, Firewalls, VPN,...)
- Hands-on experience with Microsoft 365
- It would be a bonus if you have experience in the following:

- Cloud computing and virtualization concepts. (Azure, AWS, etc.)
- Configuration Management (e.g. Git, Jenkins, Chef, Puppet,)
- Supporting ISO27001 audits, data center operations, or data governance initiatives
- Well organized and able to work under limited supervision

**MORE ABOUT PALO IT**:
We're eager to adapt to change, learn from our experiences and move to meet our planet's urgent needs. We are continuously taking action to:

- Become a climate net-zero company
- Attain 50% of revenue from projects with a positive impact
- Train 100% of our workforce on impact
- Achieve B Corp certification among all our offices across the globe
- Continuously measure & improve employee happiness

Our clients are amongst the world's most successful companies. We innovate with both established Fortune 1000s, SMEs and start-ups who aim to make an impact, become global leaders and address the world's most complex challenges.

**What We Offer**
- Stimulating working environments
- Unique career path
- International mobility
- Internal R&D projects
- Knowledge sharing
- Personalized training

For more on our team culture and benefits, check out our careers page.
- PALO IT Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Palo IT SG does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law._
- Protecting your privacy and the security of your _data_ are longstanding top priorities for Palo-IT._
- Your personal _data_ will be processed for the purposes of managing Palo-IT's recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the rec