IT Service Desk Manager
4 hours ago
Location: Changi AirportWork Week: 5 DaysSalary Range: SGD 5,000 - 6,000We are seeking a dynamic and driven IT Service Desk Mgr to join our team. This role offers the opportunity to lead a high-performing service desk function, contribute to a globally recognized organization, and make a real impact on operational excellence and customer experience.Key Responsibilities Service Delivery & Quality Ensure IT and administrative services consistently meet SLA and quality benchmarks . Take ownership of escalations, major incidents, and service recovery , ensuring timely and effective resolution. Drive continuous improvement initiatives to elevate service standards. Team Leadership & Development Lead and inspire the Service Desk team by managing resourcing, training, mentoring, and performance evaluation . Champion a customer-first culture , fostering accountability and service excellence. Play a key role in talent acquisition and building a strong, future-ready team. Process & Tools Optimization Ensure effective utilization of Enterprise Service Management tools (e.g., ServiceNow) for seamless ticketing and workflow management. Keep documentation, workflows, and processes up-to-date and aligned with best practices. Identify and implement innovations to enhance service desk efficiency. Stakeholder Engagement & Reporting Represent the service desk in regular cross-functional meetings . Deliver insightful weekly and monthly reports , providing actionable recommendations. Offer feedback to refine the IT Service Desk playbook and drive operational improvements. Strategic Growth & Industry Best Practices Stay ahead of emerging industry trends and integrate relevant practices into operations. Align service delivery with ITIL frameworks and global service management standards. Support the development of long-term strategies to future-proof the service desk. Qualifications & Skills Education & Certifications Diploma in Computer Science, Information Technology, or related fields . ITIL 3 Foundation certification. Technical Skills Proficiency in end-user computing, M365, networking, and AV solutions . Strong hands-on experience with ESM tools (e.g., ServiceNow). Experience At least 3 years of IT Service Desk management experience in a corporate environment. Soft Skills Exceptional leadership, communication, and stakeholder management skills. Strong strategic thinking, multitasking, and time management abilities. A natural customer advocate with a passion for service excellence.
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IT Service Desk Manager
4 hours ago
Singapore RAYTON SOLUTIONS PTE. LTD. Full time5 day work week : Monday to Friday Location : Changi Airport Oversee the delivery of IT services, ensuring they meet established SLAs and service quality standards.• Handle escalations and major incidents, ensuring timely resolution and effective communication with stakeholders. Investigate and escalate lapses or complaints relating to the Service Desk...
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IT Service Desk Manager
5 days ago
Singapore Rayton Solutions Full time5 day work week : Monday to Friday Location : Changi Airport Responsibilities Handle escalations and major incidents, ensuring timely resolution and effective communication with stakeholders. Investigate and elevate lapses or complaints relating to the Service Desk Engineers to the team. Leads the team to perform service recovery in the event of issues....
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IT Service Desk Manager
5 days ago
Singapore MONETEC PTE. LTD. Full timeLocation: Changi Airport Work Week: 5 Days Salary Range: SGD 5,000 – 6,000We are seeking a dynamic and driven IT Service Desk Mgr to join our team. This role offers the opportunity to lead a high-performing service desk function, contribute to a globally recognized organization, and make a real impact on operational excellence and customer experience. Key...
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SERVICE DESK MANAGER
4 hours ago
Singapore QUESSCORP SINGAPORE PTE. LTD. Full timeJob Description Job Summary Manage Service Desk team to deliver flawless customer service in managing incident restoration and service level agreements and monitoring the duties of the service desk team members to ensure that client inquiries are promptly attended to.Job Responsibilities Manage the Service Desk and staff to provide 1st level technical...
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IT Service Desk Manager
1 week ago
Singapore Monetec Full time $5,000 - $8,000 per yearLocation: East SingaporeWork Week: 5 DaysSalary Range: SGD 5,000 – 6,000We are seeking a dynamic and driven IT Service Desk Mgr to join our team. This role offers the opportunity to lead a high-performing service desk function, contribute to a globally recognized organization, and make a real impact on operational excellence and customer experience.Key...
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Service Desk Manager
1 week ago
Singapore ITCAN PTE. LIMITED Full timeJob Responsibilities Manage the Service Desk and staff to provide 1st level technical support. Answering support queries via the telephone, emails using remote desktop tools or should the need arise attendance to users place of work. Act as a further escalation point for unresolved or escalated cases. Take on a wider customer service role and promote the...
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Service Desk Manager
2 weeks ago
Ang Mo Kio Street , Singapore, Singapore NCS Full time $60,000 - $120,000 per yearCompany Description NCS is a leading technology services firm, operating across Asia Pacific, providing services and solutions in consulting, digital, technology, cybersecurity and more. We believe in the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities and partners. We bring together...
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IT Service Desk Manager
6 days ago
Singapore Cognita Schools Full timeAIS Job Description - IT Service Desk Manager - June.pdf
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IT Operation Manager
1 week ago
Singapore OPENSOURCE PTE. LTD. Full timeA. Job Description Oversee the delivery of IT services, ensuring they meet established SLAs and service quality standards. Handle escalations and major incidents, ensuring timely resolution and effective communication with stakeholders. Investigate and escalate lapses or complaints relating to the Service Desk Engineers to the EDX team. Leads the team to...
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Account Manager
1 week ago
Singapore The Trade Desk Full timeThe Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...
