IT Service Desk Engineer

14 hours ago


East Region, Singapore Alphaeus Pte Ltd Full time $26,000 - $31,000 per year

IT Service Desk Engineer

Location: East

Employment Type: Contract (12 months, renewable)

Working Hours: Monday to Friday, 8.5-hour shifts

Shifts:

  • Day Shift: 1:00 PM – 10:30 PM
  • Night Shift: 10:30 PM – 8:00 AM

We are looking for a dedicated and service-oriented IT Service Desk Engineer to provide first-call resolution support via phone and email. You will handle technical issues, perform initial troubleshooting, and ensure timely resolution or escalation of incidents.

Responsibilities:

  • Provide First Call Resolution (FCR) support through phone and email
  • Ensure timely response to incoming calls and emails
  • Perform Level 1 troubleshooting and escalate issues as per SOPs
  • Submit timely updates to customers on the status of reported issues
  • Maintain ownership of cases and follow through until closure
  • Record accurate and complete incident details
  • Handle incident classification and prioritization
  • Monitor and track progress of incidents, providing regular status updates
  • Alert Team Lead of unusual spikes in specific incident types

Requirements:

  • Minimum Nitec in IT or related field
  • At least 1 year of experience in End-User Support, Desktop Support, or Technical Service Desk
  • Working knowledge of: Windows Operating Systems, Active Directory (account administration), Microsoft Outlook, Mobile device support
  • Strong communication and problem-solving skills
  • Singaporean only

What We Offer:

  • Competitive basic salary up to $3,100 (based on experience)
  • Shift allowances
  • Stable, renewable 12-month contract
  • Work in a well-established IT environment


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