IT Service Desk Engineer

2 days ago


East Region, Singapore Alphaeus Pte Ltd Full time $26,000 - $31,000 per year

IT Service Desk Engineer

Location: East

Employment Type: Contract (12 months, renewable)

Working Hours: Monday to Friday, 8.5-hour shifts

Shifts:

  • Day Shift: 1:00 PM – 10:30 PM
  • Night Shift: 10:30 PM – 8:00 AM

We are looking for a dedicated and service-oriented IT Service Desk Engineer to provide first-call resolution support via phone and email. You will handle technical issues, perform initial troubleshooting, and ensure timely resolution or escalation of incidents.

Responsibilities:

  • Provide First Call Resolution (FCR) support through phone and email
  • Ensure timely response to incoming calls and emails
  • Perform Level 1 troubleshooting and escalate issues as per SOPs
  • Submit timely updates to customers on the status of reported issues
  • Maintain ownership of cases and follow through until closure
  • Record accurate and complete incident details
  • Handle incident classification and prioritization
  • Monitor and track progress of incidents, providing regular status updates
  • Alert Team Lead of unusual spikes in specific incident types

Requirements:

  • Minimum Nitec in IT or related field
  • At least 1 year of experience in End-User Support, Desktop Support, or Technical Service Desk
  • Working knowledge of: Windows Operating Systems, Active Directory (account administration), Microsoft Outlook, Mobile device support
  • Strong communication and problem-solving skills
  • Singaporean only

What We Offer:

  • Competitive basic salary up to $3,100 (based on experience)
  • Shift allowances
  • Stable, renewable 12-month contract
  • Work in a well-established IT environment


  • East Region, Singapore Alphaeus Pte Ltd Full time $35,000 - $45,000 per year

    Job Overview:As an IT Service Desk Engineer, your primary responsibility is to provide remote IT support to end user through phone calls, email, or live chat whenever end users encounter any IT-related issues Responsibilities:To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.Be...

  • Service Desk Agent

    2 weeks ago


    East Region, Singapore Private Advertiser Full time $30,000 - $45,000 per year

    Position SummaryThe 1st level remote support is required to provide 1st level troubleshooting to users' queries/incidents received (regardless of source in a professional and timely manner) Key Responsibilities & ResultsProvide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded...

  • Front Desk

    2 weeks ago


    East Region, Singapore STAFFKING PTE LTD Full time $3,000 - $3,500 per year

    Salary:Front Desk : Up to $3,500 (Commensurate based on experiences)Customer Service / Call Centre : Up to $3000 (Commensurate based on experiences) Working Days: 5 Days Work Week Locations: East & West (Multiple openings) Benefits:5-Day Work Week (Work-life balance)Annual Performance BonusFriendly and Supportive Team EnvironmentCareer Growth Opportunities...

  • IT Analyst

    3 days ago


    Jurong East, Singapore QuidelOrtho Full time

    **The Opportunity**: QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers...

  • IT Help desk

    2 weeks ago


    Central Region, Singapore Alphaeus Pte Ltd Full time $30,000 - $45,000 per year

    Job Overview:As an IT Service Desk Engineer, your primary responsibility is to provide remote IT support to end user through phone calls, email, or live chat whenever end users encounter any IT-related issues Responsibilities:To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.Be...


  • Jurong East, Singapore Singapore Chinese Chamber of Commerce & Industry Full time

    **Administrative Assistant (Front Desk)**: **Description** - Provide front desk reception duties. - Sort and coordinate mails and courier services. - Provide general administrative support such as routing of mails to staff. - Administrative support for Standing Committee and Council Meetings. - Data entry and record keeping of databases. - Disseminate...

  • Service Desk Engineer

    2 weeks ago


    Central Region, Singapore Alphaeus Pte Ltd Full time $40,000 - $60,000 per year

    Job OverviewAs a Desktop Support Engineer, your primary responsibility is to provide IT support to hospital staff whenever end users encounter any IT-related issues. Responsibilities:Perform troubleshooting for client platform related problems.Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents...


  • East Region, Singapore STAFFKING PTE LTD Full time $30,000 - $42,000 per year

    Summary Benefit :Basic Salary up to $2500 - $35005 Days work, Office hoursLocation: EastResponsibility :Answer phone calls and handle general enquiriesWelcome and check in customers upon arrival, and inform the relevant Sales ExecutiveMaintain the showroom's cleanliness, tidiness, and overall presentationEnsure all display vehicles are clean and in good...


  • West Region, Singapore STAFFKING PTE LTD Full time $60,000 - $180,000 per year

    Summary Benefits:Basic Up to $40005 Working Days, Office HoursLocation: WestResponsibilities:Oversee daily IT service counter operations including staffing, scheduling, and performance management.Provide frontline IT support: ITSM tickets, walk-ins, kiosks, VIP hotline, on/offboarding, hardware/software support.Monitor SLA/KPI compliance and ensure pleasant...

  • Front Desk

    2 weeks ago


    Central Region, Singapore STAFFKING PTE LTD Full time $3,600 per year

    SummarySalary up to $36005 Working Days, Mon - Fri 830am-530pm Approximately 2 to 3 days need to OT until 9pm per month Approximately 1 to 2 Sat/Sun need to work per month (Sat/Sun, 830am-530pm)Location: Jurong East, Company Transport at Chinese Garden MRTCompany with great career prospect and environmentResponsibilitiesOversee course administration,...