IT Senior Service Desk

11 hours ago

NorthEast Region, Singapore People Profilers Pte Ltd Full time $60,000 - $120,000 per year
Key Duties & Responsibilities:
  • Deliver exceptional customer service by promptly and professionally addressing IT-related needs and concerns.
  • Manage IT service incidents reported through the Service Desk Support Portal, covering personal computers, networks, platforms, and applications.
  • Troubleshoot, resolve, or provide alternative solutions to restore IT services within established Service Level Agreements (SLA).
  • Escalate unresolved issues to the appropriate support teams and provide timely status updates to users.
  • Maintain accurate documentation of customer interactions, incidents, and resolutions in the IT Service Desk Management System.
  • Oversee the life cycle management of IT assets, including registration, tracking, deployment, recovery, and decommissioning of hardware devices and software licenses.
  • Conduct PC hardware and software upgrades, including installation of patches, service packs, and applications.
  • Track and manage software subscriptions and licenses to maintain compliance.
  • Maintain hardware, software, and licensing metrics and provide regular reports.
  • Stay updated on product knowledge, policies, and procedures to provide accurate guidance.
  • Execute additional responsibilities as directed by the Head of IT Operations, Helpdesk Manager, or other designated personnel.
Position Requirements:
  • Minimum 3 years of hands-on experience with school-based or related enterprise IT systems.
  • Strong analytical, problem-solving, and creative thinking skills.
  • High standard of customer service and ability to manage multiple tasks under pressure.
  • Intermediate knowledge of Microsoft Office 365, Azure, Google Workspace for Education, and Google Admin.
  • Experience with JAMF and/or Microsoft Intune is an advantage.
  • Excellent written and verbal communication skills.

  • Proven ability to support:

  • Microsoft Windows 10 and later

  • Apple iOS and macOS
  • Microsoft Office 365 suite
  • Google Workspace
  • IT hardware for Apple and Windows devices

We regret that only shortlisted candidates will be notified.

Interested applicants kindly click on "apply now" or send your updated resume to

Jayden Kua Jing Yu

Registration Number: R

EA License Number: 02C4944

People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705

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