IT Service Desk Engineer

3 days ago


Central Region, Singapore Alphaeus Pte Ltd Full time

Location: Central

Working Hours: 12-hour rotating Day/ Night Shift (2 days work, 2 days off)


Job Highlights:

  • First-level IT support via phone & email
  • Rotating shift schedule (2 days on, 2 days off)
  • Competitive salary with shift allowances
  • Stable 1-year renewable contract
  • Join a well-established IT environment

Responsibilities:

  • Provide First Call Resolution (FCR) support through phone and email
  • Respond promptly to incoming support requests
  • Perform Level 1 troubleshooting and escalate issues as needed
  • Track, manage, and update users on incident status
  • Maintain case ownership from start to closure
  • Record accurate and detailed incident reports
  • Prioritise and classify incidents effectively
  • Alert Team Lead on unusual incident trends or spikes

Requirements:

  • Minimum Nitec in IT or related discipline
  • At least 1 year of experience in Service Desk, Desktop Support, or End-User IT Support
  • Familiar with: Windows OS, Active Directory (user account management), Microsoft Outlook, Mobile device troubleshooting
  • Strong communication, customer service, and problem-solving skills


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