Retail Associate Customer Service Front-Desk

3 days ago

Central Region, Singapore Private Advertiser Full time $35,000 - $45,000 per year
Job Description – Retail Associate / Front Desk Officer

Position Overview

We are seeking a customer-oriented and professional Retail Associate / Front Desk Officer to be the first point of contact for customers. The role involves managing customer enquiries, handling transactions, resolving issues, and ensuring a positive customer experience at all times.


Key Responsibilities
  • Greet and assist customers in a friendly and professional manner.
  • Handle walk-in enquiries, complaints, and requests, ensuring quick and effective resolution.
  • Process sales transactions, billing, payments, or check-ins/check-outs accurately.
  • Maintain up-to-date knowledge of products, services, and promotions to support customer queries.
  • Record and escalate customer issues to the relevant department when necessary.
  • Manage phone calls, emails, or system-based enquiries where required.
  • Ensure the reception/front desk area or retail floor is well-organized, tidy, and welcoming.
  • Support daily operational tasks such as inventory checks, paperwork, or scheduling.

Requirements
  • Prior experience in customer service, retail, or call centre roles preferred.
  • Strong communication skills (verbal and written) and the ability to stay composed under pressure.
  • Good problem-solving ability with a customer-first mindset.
  • Proficiency in basic computer systems (POS, CRM, or MS Office).
  • Ability to work in shifts, weekends, and public holidays if required.
  • Minimum Diploma or equivalent; higher qualifications welcome.

Key Competencies
  • Excellent interpersonal and conflict-resolution skills.
  • Professional, approachable, and reliable demeanor.
  • Fast learner with the ability to adapt to different customer needs.
  • Team player who contributes to a positive work environment.

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