Customer Service

3 days ago

NorthEast Region, Singapore Private Advertiser Full time $104,000 - $130,878 per year

Responsibilities

  • Assist with coordination and following up on the fault servicing, repairs and monitoring of smooth operations of Fault Management Centre, location will be in Punggol.
  • To act and respond to faults / incidents / complaints as per established SOP.
  • Generating Fault Reports if needed. Follow up on the cases to ensure timely resolution.
  • Support in other roles as may be instructed by facility supervisor.
  • Prompt answering of incoming calls and responding to the caller's emails. Providing  accurate and timely information to the team. Managing  the  complaints and feedback with  good closure .
  • Keep track of complaints via excel and other channels of communication to convey to the team.
  • Ensure follow up and feedback to the caller or
  • Any other duties as assigned by manager.

Requirements

  • At least three (3) 'O' level passes (including English), or Higher Nitec and above or Equivalent in Mechanical/ Electrical / Electronic Engineering or Admin / Account / Business Studies etc.
  • At least two (2) years of relevant experience as technical support / fault reporting officer / admin / office assistant / dealing with customers in a front line / call centre experience.
  • Be proficient in English and one other language, computer literate, adequate typing skills
  • Able to handle and swiftly respond with proper etiquette to telephone calls, emails received

Work Week

  • Must be Willing to Perform rotating afternoon Shifts. 7am to 2.30pm, 3pm to 10pm - Weekdays
  • Morning / Afternoon shift for weekday , Alt sat or half a saturday every week.
  • Candidate with prior facilities maintenance experience or fault reporting environment / telephone & customer service will be preferred.

Location based in Punggol Office.

* Attractive Medical Coverage and Incentives.

* Stable Job and Nice Job environment.

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