Customer Service Officer

3 days ago

NorthEast Region, Singapore MIND STRETCHER EDUCATION Full time $35,000 - $45,000 per year

Job Summary: As a Customer Relations Associate, your role is pivotal in shaping a positive and enriching experience for both internal and external customers. Serving as a key touch point, your responsibilities span across crucial aspects of customer service, administrative efficiency, team collaboration, and ensuring a safe and conducive learning environment.

Key Responsibilities:

Customer Service

  • Attend to customer inquiries via walk-in, chat, phone and email in a promptly and proactive manner.
  • Understand the customers' needs and maintain a continuous high level of customer service delivery and satisfaction.
  • Create a warm and high quality customer service experience.
  • Establish rapport and build good relationships with the customers.
  • Work closely with other departments to meet customer needs and enhance service quality.
  • Training will be provided to acquire knowledge of the programmes, services and operation process.

Administration

  • Keep detailed and accurate records of customer interactions, transactions, and documentation.
  • Process monthly fee payments into the system.
  • Provide support to teachers.
  • Ensure the safety and well-being of all students at the Centre.
  • Ensure smooth operation at centre daily.
  • Any other ad-hoc projects or assignments which might be assigned from time to time.

Requirements & Skills

  • Be able to work 4 weekdays (1.15pm - 9.45pm), and 1 weekend (8.15am - 6.45pm)
  • GCE 'O' Level, NITEC Certificate, Diploma, or Degree in any field
  • Proficient in MS Office (Word and Excel)
  • At least 1 year of customer service-related working experience
  • Strong customer-focused personality and mind-set
  • Pleasant and cheerful disposition
  • Excellent interpersonal communication skills

What you can expect as part of the Mind Stretcher family:

1) Variable bonus

2) Medical, Dental & Hospitalisation/Surgery benefits

3) Structured career & salary progression

4) Wide range of staff awards (long service, best rookie, most innovative etc)

5) Attractive staff discounts for MS programmes

6) MS Gifts to Staff (Birthday, CNY, Teachers' Day, etc)

7) Employee Health Programme (In partnership with HPB)

8) Waiver of fees for MS programmes (for MS staff serving at least 5 years)

9) Free public speaking training (Mind Stretcher Toastmasters)

10) On-the-job training & Structured Training

11) Free Staff Welfare events (D&D, CNY celebrations, Staff Bonding etc)

12) Monetary incentives for Teachers & Sales Staff

13) Corporate Discounts (Telcos, Computer & Peripherals, Hotel)

14) Staff/ Student Referral Incentive Scheme

  • Customer Service Officer

    5 days ago

    North Region, Singapore MIND STRETCHER LEARNING CENTRE Full time $40,000 - $60,000 per year

    Customer Service Officer (Full-Time/Part-Time)Responsibilities:Handle customer enquiryManage office administration dutyGenerate monthly reportsRequirements:At least GCE 'O' level and aboveMin 2 years of relevant working experience for Senior positionTraining will be provided for Entry/Junior positionIT literate in Microsoft office skillMust be bilingual in...

  • Customer Service Officer

    1 week ago

    North Region, Singapore AGRADER LEARNING CENTRE PTE. LTD. Full time $2,000 - $4,000 per year

    Dear Administrators,We are looking for Part-time Customer Service Officers to work together with us in a great & positive working environment at our tuition centre in the North area at Admiralty (Woodlands Galaxy CC).(Students that are interested to gain experience in customer service excellence are welcome to join us)Key Responsibilities:Provide friendly...

  • Full-time Customer Service Officer

    6 days ago

    East Region, Singapore National Service Resort & Country Club Full time $30,000 - $60,000 per year

    The Job:Daily Operations· Manage bookings, amendments and cancellations of villa bookings for Sealand Villa on daily basis.· Ensure smooth daily operations of the check-in reception, e.g., ensure seamless and smooth check in/out of guests.· Handle online/telephone/walk-in enquiries regarding villas booking and reservation.· Collect payment for villas...

  • Customer Service Officer

    3 days ago

    North-East Region, Singapore Gold Ridge Pte Ltd Full time $30,000 - $40,000 per year

    Job Role:• To man the customer service counter and provide service support, attending to tenants and shoppers' enquiries / feedbacks• Assist in various activities of the shopping mall• Provide quality customer service• To perform other ad-hoc duties as and when assignedJob Requirements:• GCE 'N' levels and above• Preferred to have relevant...

  • Customer Service Officer

    1 week ago

    East Region, Singapore AGRADER LEARNING CENTRE PTE. LTD. Full time $30,000 - $45,000 per year

    Dear Administrators,We are looking for Part-time Customer Service Officers to work together with us in a great & positive working environment at our tuition centre in the East area at Tampines (Tampines Junction).(Students that are interested to gain experience in customer service excellence are welcome to join us)Key Responsibilities:Provide friendly and...

  • Customer Service Officer

    1 week ago

    East Region, Singapore Private Advertiser Full time $2,500 - $5,000 per year

    Role OverviewRespond promptly and professionally to public inquiries via phone, emails and live chat.Resolve issues efficiently, handling escalations with competence.Support continuous improvement of Quality Management System through assigned duties.RequirementsMinimum education: GCE 'A' Level and aboveIdeally 2 years of relevant experience; fresh candidates...

  • Customer Service Officer

    3 days ago

    North Region, Singapore Search Avenue Pte Ltd Full time $30,000 - $60,000 per year

    Location: NorthEmployment Type: Full-timeWorking Hours: Wed - Fri + Sat & SunAbout the RoleLove working with kids and helping them learn? Enjoy being the go-to person who keeps things running smoothly?Our client is looking for a Customer Service Officer to support the day-to-day operations of their education centre, where they teach and nurture pre-primary...

  • Customer Service Officer

    6 days ago

    East Region, Singapore Prestige Professions Pte Ltd Full time $40,000 - $80,000 per year

    • Work life balance• AWS + VB + Allowance• Friendly & supportive team cultureResponsibilities:Handle feedback, complaints and resolve issues promptlyManage day-to-day office administration (filing, record-keeping, data entry)Ensure smooth daily operations of the check-in reception and seamless check-in and check-out experience for guestsPrepare and...

  • Customer Service Officer

    1 week ago

    North Region, Singapore CERTIS GROUP - GHR Full time $40,000 - $60,000 per year

    Key Responsibilities Address and resolve customer, member of public inquiries and complaints via phone, email, and chat. Provide accurate information about the venues and services. Follow up with customers to ensure their issues are fully resolved. Maintain customer records and update account `information as needed. Collaborate with other departments to...

  • customer service officer

    6 days ago

    East Region, Singapore HR Focus Full time $40,000 - $80,000 per year

    Location- East areaWorking Hours: Mondays to Fridays 8:30am – 6pm, Alternate Saturdays 8:30am – 12:30pmEnsures customer service operations meet established quality standard across multiple brands.Proactively manage key quality matrix, including the NPS (Net Promoter Score), CSI (Customer Satisfaction Index)Analysing customer feedback to create and...