customer service officer

18 hours ago

East Region, Singapore HR Focus Full time $40,000 - $80,000 per year

Location- East area

Working Hours: Mondays to Fridays 8:30am – 6pm, Alternate Saturdays 8:30am – 12:30pm

Ensures customer service operations meet established quality standard across multiple brands.

Proactively manage key quality matrix, including the NPS (Net Promoter Score), CSI (Customer Satisfaction Index)

Analysing customer feedback to create and implement action plans, and collaborate with the front-line team for continuous customer experience improvement promptly.

Prepare and present comprehensive reports on service quality metrics and trends. Utilize data to drive informed decision-making for service improvements. Track key performance indicators (KPIs) and set benchmarks for service excellence.

Initiate and implement practical customer delight programmes at the service centre, including seasonal initiatives, to complement service quality and enhance customer satisfaction

Recommend process improvement to enhance operational efficiency and service quality. Check adherence to service quality processes and take proactive corrective actions to maintain performance.

Good understanding of customer service and quality monitoring principles in the automotive industry. 2 years work experience in similar capacity is required.

Strong analytical and problem-solving skills, with proficiency in data analysis and reporting.

Proven ability to work in a multi-tasked, dynamic, and demanding environment while supporting service quality for multiple brands.

Must be able to communicate fluently in written and spoken with both English and Chinese speaking counterparts.

Min diploma / degree is added advantage

If you're ready to take the next step in your career, submit your application today

· We look forward to reviewing your application

· (We regret that only shortlisted candidates will be notified)

· EA Personnel No. R

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