Customer Service Officer

2 days ago

Jurong East, Singapore The Supreme HR Advisory Pte Ltd Full time $30,000 - $60,000 per year

Company Benefits & Incentives

Career Progression Opportunities

Attractive Salary Package

Customer Service Officer - Freight Forwarding / Airfreight / Sea freight / Import / Export

Locations hiring: Jurong East / Changi

Responsibilities

  • Responsible for managing and coordinating Sea Export / Import shipments.
  • Ensure customer requirements are met and documentation is accurate and precise.
  • Ensure Fully Compliance on Workplace Safety & Health Procedure
  • Ensure completing the task or duties assigned with accuracy by continuously monitoring and managing costs, timelines and service quality.
  • To ensure accurate and timely production of relevant export documentation and declarations (eg. HB/L, MBL, manifest, pre-alerts), customs declaration, Trade-net operations.
  • Perform general shipping functions including system data entries.
  • Coordinating and resolve shipment issues
  • To communicate efficiently with customers, shipping lines, transport team, trucking partners and overseas offices in order to ensure smooth pickup/ delivery of the shipments.
  • Ensure customer requirements are meet, customers are up-to-date on their orders and documentation is accurate and precise.
  • To ensure related charges are billed and collected timely from the consignee or its agent
  • Ensure all transactions are handled in an accurate, complete and timely manner
  • To effectively follow up with CFS warehouse/oversea offices on any short-landed, damaged or discrepancy cargo
  • Answering to customer's inquiries and handling customer's complaints.
  • Preparing of payment vouchers, verifications of vendor costings, closing of all shipment files and filling of documents.
  • To liaise with ocean carriers and master co-loaders on shipment booking and checking on schedule, space and equipment availability
  • Interface with multiple parties including customer, warehouse, carriers, depot, trucking, insurance, customs clearance etc based on shipment requirements

Requirements

  • Minimum Diploma holder
  • Knowledge in freight forwarding, import & export procedure or permit declaration.

Interested applicants can send your resume to ) and allow our Consultants to match you with our Clients. No Charges will be incurred by candidates for any service rendered.

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R

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