Customer Service Officer

2 weeks ago

Jurong East, Singapore SATS Ltd. Full time $30,000 - $40,000 per year

Company description:

About Us

Headquartered in Singapore, SATS Ltd. is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Job description:

Key Responsibilities

  • Attend to inbound calls and provides customer service to the public
  • Responds to customer inquiries; provides information regarding products specification, selling price, and/or other sales matters.
  • Receives and process order requests
  • Coordinate with respective departments to ensure delivery completion
  • Making outbound calls to solicit sales order
  • Assist customers requesting documentations
  • Receives and process order requests including new customers and inactive customers
  • Creates, updates, maintains and researches customer account information
  • Arrange for payment collection from customers
  • Conducts a variety of routine clerical tasks including data entry and copying, filing and faxing documentation
  • Miscellaneous task

Key Requirements

  • Possesses minimum Nitec or equivalents
  • 1+ year of experience in customer service or related field preferred
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and attention to detail
  • Ability to multitask and manage time effectively
  • Proficient in MS Office applications

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